Freshdesk Change Logo – Delight your customers

So we are talking about…Freshdesk Change Logo…you can utilize freshdesk for client service so let’s start first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you sign up you’re gon na begin and that will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can validate your e-mail and listed below that you can see you can include your language whatever kind of language you want on your website alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be contacted via phone email social networks chat or types and below that you can include your customer assistance e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or worse it’s going to show you a good trend and below that you have your customer complete satisfaction and you can see the portion of positive reactions or unfavorable reactions even neutral responses and the total reactions that you have gotten on the best side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a good little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up below that you have your basic contact and business so you can see those whichever way that you have actually gotten in touch with individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your option tab is a general sort of information tab which permits you to view your e-mail marketing your legal requirements

Get Freshdesk Change Logo support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of miscellaneous you will discover it in your solutions tab and below the options tab you have your reports and analytics reports are the basic general summary of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Change Logo

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can see the development or the information of a specific team member or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what sort of progress you have made what turning points that you have reached and how much efficiency each representative has you can see that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its top priority and you can also set what kind of query it is so what type of question it is you can likewise assign a particular agent to this inquiry so you can just add a note generally reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s automatically going to enter hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send that and now i have actually replied to this consumer you can also delete your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable type of reaction you need to provide to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have general starting with us orders and refunds information presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see how long will shipment take that’s a question that is typically asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket clearly the concern is various but i’m simply picking this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended services and canned types so you’re going to click recommended options and you can see different articles that are a pre-written answer to a consumer concern and you can just insert that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is an extremely simple formula for your representatives to follow so they can easily respond to emails so another terrific feature that freshdesk really supplies is developing groups so if you click on groups in the admin section you can produce various groups for various functions so if an issue and a ticket is connected to billing you can assign a group member so over here i’ve appointed myself in this group and that person could define their function and make them the leader of this kind of billing ticket besides that you can likewise appoint different in the group area you can likewise assign various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have raised a certain situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and practical and i’ll capture you people in the next video Freshdesk Change Logo

 

 

Freshdesk Change Logo – Delight your customers

So we are talking about…Freshdesk Change Logo…you can utilize freshdesk for customer care so let’s begin to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you register you’re gon na get going which will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can validate your email and listed below that you can see you can add your language whatever sort of language you want on your site change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be gotten in touch with by means of phone email social media chat or kinds and listed below that you can include your consumer assistance email so if somebody is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a nice trend and listed below that you have your client satisfaction and you can see the percentage of negative responses or favorable reactions even neutral reactions and the overall responses that you have received on the right side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na give you a great little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up below that you have your basic contact and business so you can view those whichever way that you have contacted individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever type of account details that you have about them listed below that you have your services tab so your service tab is a general type of info tab which enables you to see your e-mail marketing your legal requirements

Get Freshdesk Change Logo support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of various you will find it in your options tab and listed below the options tab you have your reports and analytics reports are the standard general summary of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Change Logo

see on the right side you have your today’s ticket inside so the number of tickets you might have offered or so what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative performance support operation and your general account settings over here you can view the development or the information of a particular employee or a group member and below that you can see your different channels of interaction you can also see your workflow and what sort of progress you have actually made what milestones that you have actually reached and just how much performance each representative has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its concern and you can also set what type of inquiry it is so what type of question it is you can likewise assign a particular representative to this query so you can simply add a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send out that and now i have actually replied to this consumer you can likewise erase your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable type of action you need to offer to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually basic beginning with us refunds and orders information presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see for how long will delivery take that’s a question that is frequently asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket obviously the question is various however i’m simply choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned types so you’re going to click suggested services and you can see various articles that are a pre-written answer to a client question and you can simply place that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is an extremely easy formula for your agents to follow so they can quickly react to e-mails so another great function that freshdesk truly provides is producing groups so if you click on groups in the admin section you can create various groups for different functions so if a concern and a ticket is associated with billing you can appoint a group member so over here i have actually assigned myself in this group and that person might define their role and make them the leader of this type of billing ticket besides that you can likewise designate different in the group area you can also designate various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have elevated a certain scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and practical and i’ll capture you people in the next video Freshdesk Change Logo