Freshdesk Campus Recruitment – Delight your customers

So we are talking about…Freshdesk Campus Recruitment…you can use freshdesk for customer service so let’s get going first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you sign up you’re gon na start which will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can validate your email and listed below that you can see you can add your language whatever kind of language you want on your site alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be contacted via phone email social networks chat or kinds and listed below that you can add your consumer assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out much better or worse it’s going to show you a great pattern and below that you have your client fulfillment and you can see the portion of unfavorable actions or positive reactions even neutral reactions and the overall responses that you have actually received on the ideal side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a great little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive below that you have your basic contact and companies so you can see those whichever way that you have actually contacted individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them below that you have your solutions tab so your service tab is a general kind of info tab which allows you to view your email marketing your legal requirements

Get Freshdesk Campus Recruitment support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of miscellaneous you will discover it in your options tab and listed below the services tab you have your analytics and reports reports are the fundamental general summary of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Campus Recruitment

see on the right side you have your today’s ticket inside so the number of tickets you might have offered or two what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative efficiency assistance operation and your basic account settings over here you can see the progress or the details of a specific team member or a group member and below that you can see your various channels of communication you can also see your workflow and what type of progress you have actually made what milestones that you have reached and just how much productivity each agent has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its top priority and you can likewise set what sort of question it is so what kind of question it is you can likewise assign a specific agent to this inquiry so you can simply add a note basically reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m just going to send out that and now i have responded to this consumer you can also erase your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable kind of reaction you require to give to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually general beginning with us refunds and orders info presents and vouchers and truths and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see how long will delivery take that’s a concern that is frequently asked you can simply release this draft and then return to ticketing i’m just gon na as a sample just choose this ticket certainly the concern is different however i’m simply choosing this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned types so you’re going to click on suggested solutions and you can see various posts that are a pre-written answer to a consumer concern and you can just place that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of responses again and again so this is a really simple formula for your representatives to follow so they can easily react to e-mails so another great function that freshdesk actually offers is producing groups so if you click groups in the admin area you can develop different groups for various functions so if a ticket and an issue is connected to billing you can appoint a group member so over here i’ve designated myself in this group which person might specify their function and make them the leader of this sort of billing ticket besides that you can also assign various in the group area you can likewise designate various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a certain scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll catch you guys in the next video Freshdesk Campus Recruitment

 

 

Freshdesk Campus Recruitment – Delight your customers

So we are talking about…Freshdesk Campus Recruitment…you can utilize freshdesk for customer support so let’s get going first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you register you’re gon na start which will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can validate your e-mail and listed below that you can see you can add your language whatever type of language you want on your website change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be called by means of phone e-mail social networks chat or kinds and listed below that you can add your customer assistance e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a good pattern and listed below that you have your client fulfillment and you can see the portion of unfavorable reactions or favorable reactions even neutral reactions and the overall actions that you have gotten on the ideal side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na add it over here and it’s gon na offer you a nice little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up below that you have your basic contact and business so you can see those whichever manner in which you have actually called individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your services tab so your option tab is a general sort of details tab which enables you to view your email marketing your legal requirements

Get Freshdesk Campus Recruitment support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of various you will find it in your solutions tab and listed below the options tab you have your reports and analytics reports are the basic general summary of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Campus Recruitment

see on the ideal side you have your today’s ticket inside so how many tickets you may have offered approximately what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent productivity assistance operation and your general account settings over here you can view the progress or the information of a particular staff member or a group member and below that you can see your various channels of interaction you can likewise view your workflow and what type of development you have actually made what milestones that you have actually reached and how much performance each representative has you can view that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its top priority and you can likewise set what kind of question it is so what type of question it is you can also assign a particular agent to this inquiry so you can just include a note basically respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have responded to this customer you can likewise erase your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar type of response you require to give to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the categories you have basic starting with us refunds and orders details presents and vouchers and realities and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see the length of time will shipment take that’s a concern that is typically asked you can just release this draft and then return to ticketing i’m just gon na as a sample just select this ticket certainly the question is different however i’m just selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned kinds so you’re going to click suggested options and you can see various short articles that are a pre-written answer to a client question and you can simply insert that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a very easy formula for your representatives to follow so they can easily respond to e-mails so another excellent function that freshdesk really offers is developing groups so if you click groups in the admin area you can develop different groups for different purposes so if a ticket and a concern is connected to billing you can assign a group member so over here i have actually appointed myself in this group which person might specify their role and make them the leader of this kind of billing ticket aside from that you can likewise appoint various in the group area you can also assign different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a particular situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll catch you guys in the next video Freshdesk Campus Recruitment