Freshdesk Basic Vs Advanced Social Channel – Delight your customers

So we are talking about…Freshdesk Basic Vs Advanced Social Channel…you can utilize freshdesk for customer support so let’s start first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you register you’re gon na get started which will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can validate your email and below that you can see you can include your language whatever kind of language you want on your site change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be gotten in touch with by means of phone e-mail social networks chat or kinds and below that you can include your client assistance email so if somebody is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a good trend and listed below that you have your customer satisfaction and you can see the percentage of positive reactions or unfavorable responses even neutral reactions and the overall responses that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na give you a nice little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have gotten in touch with individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your options tab so your solution tab is a general sort of details tab which permits you to view your email marketing your legal requirements

Get Freshdesk Basic Vs Advanced Social Channel support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of various you will discover it in your options tab and below the options tab you have your analytics and reports reports are the fundamental general summary of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume trends so you can Freshdesk Basic Vs Advanced Social Channel

see on the best side you have your today’s ticket inside so how many tickets you may have offered or two what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative productivity support operation and your general account settings over here you can see the progress or the information of a particular team member or a group member and listed below that you can see your different channels of communication you can also view your workflow and what sort of progress you have actually made what turning points that you have actually reached and how much productivity each representative has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its concern and you can likewise set what type of inquiry it is so what kind of question it is you can also appoint a particular representative to this query so you can just include a note generally reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have actually replied to this consumer you can likewise delete your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable kind of reaction you need to offer to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually basic getting going with us orders and refunds info presents and coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see for how long will delivery take that’s a question that is often asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the question is various but i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned types so you’re going to click recommended services and you can see various short articles that are a pre-written answer to a consumer concern and you can simply insert that pre-written info into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of answers again and again so this is an extremely simple formula for your agents to follow so they can quickly react to emails so another terrific feature that freshdesk truly provides is producing groups so if you click groups in the admin section you can create various groups for different functions so if a concern and a ticket is related to billing you can assign a group member so over here i’ve designated myself in this group which individual could define their role and make them the leader of this kind of billing ticket other than that you can also designate different in the group section you can also appoint various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a specific circumstance and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll capture you people in the next video Freshdesk Basic Vs Advanced Social Channel

 

 

Freshdesk Basic Vs Advanced Social Channel – Delight your customers

So we are talking about…Freshdesk Basic Vs Advanced Social Channel…you can use freshdesk for client service so let’s get going first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you sign up you’re gon na get started which will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can confirm your e-mail and listed below that you can see you can include your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na pick your assistance channel so how you can be called through phone e-mail social networks chat or kinds and below that you can add your customer support email so if someone is going to be contacting you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out much better or worse it’s going to show you a great trend and below that you have your consumer fulfillment and you can see the portion of favorable responses or unfavorable actions even neutral responses and the overall actions that you have gotten on the best side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na give you a great little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and companies so you can view those whichever way that you have contacted people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your service tab is a basic kind of info tab which permits you to see your email marketing your legal requirements

Get Freshdesk Basic Vs Advanced Social Channel support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will discover it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the fundamental general summary of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Basic Vs Advanced Social Channel

see on the best side you have your today’s ticket inside so the number of tickets you might have offered or two what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can view the progress or the information of a certain team member or a group member and below that you can see your various channels of communication you can likewise see your workflow and what sort of progress you have made what milestones that you have reached and how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its top priority and you can likewise set what sort of query it is so what type of question it is you can likewise appoint a specific representative to this query so you can simply add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m simply going to send that and now i have actually replied to this consumer you can likewise delete your reactions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable sort of reaction you require to give to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the categories you have basic beginning with us orders and refunds info presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see how long will delivery take that’s a concern that is often asked you can simply release this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket undoubtedly the concern is different but i’m just picking this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended solutions and canned kinds so you’re going to click on recommended options and you can see various articles that are a pre-written answer to a customer concern and you can just insert that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is a very easy formula for your agents to follow so they can easily respond to emails so another fantastic function that freshdesk really supplies is creating groups so if you click groups in the admin area you can create various groups for different purposes so if an issue and a ticket is connected to billing you can assign a group member so over here i have actually appointed myself in this group which person might define their role and make them the leader of this type of billing ticket other than that you can likewise assign different in the group area you can likewise appoint various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a certain circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and useful and i’ll catch you guys in the next video Freshdesk Basic Vs Advanced Social Channel