Freshdesk Attachements Are Insecure – Delight your customers

So we are talking about…Freshdesk Attachements Are Insecure…you can utilize freshdesk for customer care so let’s begin to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you sign up you’re gon na get started and that will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can verify your e-mail and below that you can see you can include your language whatever sort of language you want on your site alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be gotten in touch with via phone e-mail social media chat or types and below that you can include your consumer assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a nice trend and below that you have your client satisfaction and you can see the portion of negative responses or positive reactions even neutral actions and the overall reactions that you have actually gotten on the right side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na add it over here and it’s gon na give you a nice little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to view if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up below that you have your basic contact and companies so you can view those whichever way that you have contacted individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your solution tab is a basic sort of details tab which enables you to view your email marketing your legal requirements

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your service associated statements so if there is something that is kind of various you will find it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the fundamental general overview of how many tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Attachements Are Insecure

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative efficiency assistance operation and your general account settings over here you can see the progress or the information of a certain team member or a group member and below that you can see your different channels of interaction you can likewise view your workflow and what sort of progress you have made what turning points that you have reached and how much performance each representative has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its concern and you can also set what type of query it is so what kind of question it is you can also designate a specific representative to this question so you can just add a note basically respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s automatically going to key in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m just going to send out that and now i have actually replied to this consumer you can also delete your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable type of reaction you need to offer to each of your customers again and again you’re going to go into the services tab and over here you can see there is the categories you have actually basic starting with us refunds and orders details gifts and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will delivery take that’s a question that is typically asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket clearly the concern is different but i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned types so you’re going to click on suggested options and you can see various short articles that are a pre-written answer to a consumer question and you can simply insert that pre-written info into your reaction and send it without needing to

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retype the exact same kind of answers again and again so this is a really simple formula for your agents to follow so they can easily react to e-mails so another great function that freshdesk actually supplies is developing groups so if you click groups in the admin section you can develop different groups for various functions so if a ticket and an issue is associated with billing you can assign a group member so over here i’ve designated myself in this group which individual could define their function and make them the leader of this kind of billing ticket other than that you can also designate different in the group section you can likewise designate different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a particular situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll capture you guys in the next video Freshdesk Attachements Are Insecure