Freshdesk Assign Agent – Delight your customers

So we are talking about…Freshdesk Assign Agent…you can utilize freshdesk for client service so let’s get going to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you sign up you’re gon na begin and that will load your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can validate your e-mail and listed below that you can see you can add your language whatever kind of language you desire on your website alter the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be called via phone e-mail social media chat or forms and listed below that you can add your consumer assistance e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a good trend and below that you have your client complete satisfaction and you can see the portion of unfavorable reactions or favorable responses even neutral reactions and the overall reactions that you have received on the best side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na give you a nice little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up listed below that you have your basic contact and business so you can view those whichever manner in which you have contacted individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account information that you have about them listed below that you have your solutions tab so your option tab is a basic type of information tab which allows you to view your email marketing your legal requirements

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your service related announcements so if there is something that is kind of various you will find it in your options tab and below the options tab you have your analytics and reports reports are the standard general summary of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an aid desk extensive ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Assign Agent

see on the right side you have your today’s ticket inside so the number of tickets you might have offered or so what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative performance support operation and your general account settings over here you can view the development or the information of a certain staff member or a group member and listed below that you can see your various channels of communication you can also see your workflow and what sort of development you have actually made what milestones that you have actually reached and just how much performance each representative has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can change its status you can set its top priority and you can also set what sort of query it is so what type of question it is you can likewise designate a specific representative to this inquiry so you can just include a note generally respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have responded to this client you can also erase your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable kind of action you need to offer to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the categories you have general beginning with us refunds and orders information gifts and coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see how long will shipment take that’s a question that is typically asked you can just publish this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket clearly the question is various but i’m simply choosing this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested options and canned forms so you’re going to click suggested options and you can see different articles that are a pre-written answer to a customer question and you can simply place that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of answers again and again so this is a very simple formula for your agents to follow so they can quickly respond to e-mails so another terrific function that freshdesk truly offers is creating groups so if you click groups in the admin area you can create different groups for various functions so if a ticket and an issue is connected to billing you can assign a group member so over here i have actually designated myself in this group and that individual could define their role and make them the leader of this type of billing ticket other than that you can also appoint various in the group area you can likewise appoint different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have raised a certain scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and handy and i’ll capture you guys in the next video Freshdesk Assign Agent

 

 

Freshdesk Assign Agent – Delight your customers

So we are talking about…Freshdesk Assign Agent…you can utilize freshdesk for client service so let’s get going first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you sign up you’re gon na begin which will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can confirm your email and listed below that you can see you can add your language whatever type of language you want on your website change the color of your logo design so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be gotten in touch with via phone email social media chat or forms and listed below that you can add your consumer support e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a great pattern and below that you have your client fulfillment and you can see the percentage of negative reactions or favorable responses even neutral reactions and the total actions that you have actually gotten on the right side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na give you a great little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and successive below that you have your basic contact and companies so you can see those whichever manner in which you have actually called individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever sort of account details that you have about them listed below that you have your solutions tab so your service tab is a general sort of info tab which allows you to see your email marketing your legal requirements

Get Freshdesk Assign Agent support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of various you will find it in your options tab and below the options tab you have your analytics and reports reports are the standard general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume trends so you can Freshdesk Assign Agent

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative performance assistance operation and your basic account settings over here you can see the progress or the details of a particular employee or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what kind of progress you have actually made what turning points that you have actually reached and how much efficiency each representative has you can see that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what sort of ticket this is you can change its status you can set its concern and you can also set what type of question it is so what type of concern it is you can likewise appoint a specific representative to this inquiry so you can simply add a note essentially reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m just going to send out that and now i have responded to this client you can also delete your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable kind of reaction you require to give to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the categories you have basic starting with us orders and refunds information gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see for how long will shipment take that’s a concern that is typically asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample just choose this ticket clearly the question is various but i’m simply selecting this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended options and canned forms so you’re going to click on recommended solutions and you can see various short articles that are a pre-written answer to a client concern and you can just place that pre-written info into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of answers again and again so this is a very simple formula for your representatives to follow so they can easily react to emails so another terrific function that freshdesk really provides is producing groups so if you click on groups in the admin area you can produce various groups for various purposes so if an issue and a ticket is associated with billing you can assign a group member so over here i’ve designated myself in this group which person might define their function and make them the leader of this sort of billing ticket aside from that you can also assign various in the group area you can likewise designate different tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have raised a specific scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and practical and i’ll catch you men in the next video Freshdesk Assign Agent