So we are talking about…Freshdesk Aptitude Questions…you can utilize freshdesk for customer service so let’s get going to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you sign up you’re gon na get going and that will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can validate your e-mail and below that you can see you can add your language whatever sort of language you desire on your site change the color of your logo design so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be gotten in touch with by means of phone email social media chat or kinds and listed below that you can include your consumer support e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our dashboard shows our
unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a good pattern and listed below that you have your consumer fulfillment and you can see the portion of positive actions or negative reactions even neutral responses and the overall actions that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na add it over here and it’s gon na provide you a nice little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up below that you have your basic contact and business so you can view those whichever way that you have gotten in touch with individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your solutions tab so your solution tab is a general type of details tab which permits you to view your email marketing your legal requirements
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your service associated announcements so if there is something that is sort of miscellaneous you will find it in your options tab and listed below the options tab you have your analytics and reports reports are the fundamental general overview of how many tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Aptitude Questions
see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold or so what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative productivity support operation and your general account settings over here you can see the progress or the details of a specific team member or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what type of development you have actually made what turning points that you have reached and how much efficiency each representative has you can view that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its top priority and you can also set what type of query it is so what kind of question it is you can also appoint a specific representative to this inquiry so you can just add a note essentially reply
tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have replied to this client you can likewise delete your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar type of reaction you require to provide to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic getting going with us orders and refunds information gifts and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see for how long will shipment take that’s a question that is typically asked you can simply release this draft and then go back to ticketing i’m just gon na as a sample just choose this ticket undoubtedly the question is various but i’m simply picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned kinds so you’re going to click suggested options and you can see various posts that are a pre-written answer to a client concern and you can simply insert that pre-written information into your response and send it without having to
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retype the same sort of responses again and again so this is a really easy formula for your representatives to follow so they can easily respond to e-mails so another excellent function that freshdesk truly supplies is creating groups so if you click on groups in the admin area you can produce different groups for different functions so if a ticket and an issue is connected to billing you can assign a group member so over here i’ve designated myself in this group which person might specify their function and make them the leader of this type of billing ticket other than that you can also designate various in the group area you can likewise appoint different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have raised a specific scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and handy and i’ll catch you guys in the next video Freshdesk Aptitude Questions