Freshdesk App Shopify – Delight your customers

So we are talking about…Freshdesk App Shopify…you can utilize freshdesk for customer support so let’s get going to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you sign up you’re gon na get going and that will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can confirm your email and listed below that you can see you can include your language whatever kind of language you want on your website alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be contacted via phone email social networks chat or types and listed below that you can include your client support email so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out much better or worse it’s going to reveal you a great pattern and listed below that you have your customer satisfaction and you can see the portion of unfavorable reactions or positive actions even neutral reactions and the overall responses that you have received on the best side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na include it over here and it’s gon na give you a great little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up listed below that you have your basic contact and business so you can view those whichever way that you have actually gotten in touch with individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them listed below that you have your services tab so your solution tab is a general kind of info tab which allows you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is sort of miscellaneous you will find it in your options tab and listed below the solutions tab you have your analytics and reports reports are the basic general overview of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also see your ticket volume trends so you can Freshdesk App Shopify

see on the best side you have your today’s ticket inside so the number of tickets you might have sold or two what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent performance support operation and your basic account settings over here you can view the progress or the details of a specific team member or a group member and below that you can see your various channels of interaction you can likewise view your workflow and what kind of progress you have actually made what turning points that you have actually reached and just how much productivity each representative has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its concern and you can also set what type of question it is so what type of concern it is you can also designate a specific representative to this query so you can just include a note essentially respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m simply going to send that and now i have responded to this consumer you can likewise erase your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar sort of reaction you need to give to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have basic getting started with us refunds and orders info presents and discount coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see for how long will shipment take that’s a concern that is typically asked you can simply release this draft and then go back to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the question is various however i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned forms so you’re going to click on recommended options and you can see different articles that are a pre-written answer to a customer concern and you can simply insert that pre-written info into your action and send it without having to

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retype the exact same sort of responses again and again so this is a very simple formula for your agents to follow so they can quickly react to e-mails so another excellent function that freshdesk really offers is creating groups so if you click on groups in the admin section you can develop various groups for various functions so if an issue and a ticket is related to billing you can appoint a group member so over here i have actually appointed myself in this group which individual might specify their role and make them the leader of this sort of billing ticket other than that you can likewise assign different in the group section you can likewise appoint different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have elevated a specific situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and handy and i’ll catch you men in the next video Freshdesk App Shopify