Freshdesk App Dev – Delight your customers

Get Freshdesk App Dev support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will find it in your solutions tab and listed below the options tab you have your reports and analytics reports are the basic general overview of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also see your ticket volume patterns so you can Freshdesk App Dev

see on the right side you have your today’s ticket inside so the number of tickets you might have offered or so what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent productivity support operation and your basic account settings over here you can view the development or the information of a particular staff member or a group member and below that you can see your various channels of interaction you can likewise view your workflow and what kind of progress you have made what milestones that you have actually reached and just how much productivity each agent has you can see that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its concern and you can likewise set what sort of query it is so what kind of concern it is you can also appoint a specific agent to this query so you can simply include a note essentially respond

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the client so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m simply going to send that and now i have responded to this consumer you can likewise delete your actions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar type of response you require to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general getting started with us refunds and orders info gifts and vouchers and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will delivery take that’s a concern that is typically asked you can simply release this draft and then return to ticketing i’m simply gon na as a sample just select this ticket obviously the question is various however i’m simply picking this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see recommended services and canned kinds so you’re going to click on suggested options and you can see various short articles that are a pre-written answer to a customer question and you can simply insert that pre-written info into your response and send it without needing to

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retype the very same sort of answers again and again so this is a very simple formula for your representatives to follow so they can easily react to emails so another excellent function that freshdesk really supplies is producing groups so if you click on groups in the admin section you can create different groups for various purposes so if a ticket and a concern is connected to billing you can designate a group member so over here i have actually appointed myself in this group and that person could specify their role and make them the leader of this kind of billing ticket other than that you can also designate various in the group area you can also designate various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a specific situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men found this easy to understand and practical and i’ll capture you guys in the next video Freshdesk App Dev

So we are talking about…Freshdesk App Dev…you can utilize freshdesk for customer support so let’s begin to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you sign up you’re gon na get started and that will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can validate your email and listed below that you can see you can include your language whatever kind of language you desire on your website change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be called via phone email social networks chat or forms and below that you can include your customer assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our dashboard shows our

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unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a good pattern and listed below that you have your consumer satisfaction and you can see the portion of unfavorable reactions or positive actions even neutral actions and the overall responses that you have actually received on the ideal side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na give you a good little tip on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to view if you want to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have gotten in touch with individuals you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever sort of account information that you have about them listed below that you have your services tab so your option tab is a general type of details tab which permits you to view your e-mail marketing your legal requirements

Get Freshdesk App Dev support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of various you will discover it in your services tab and listed below the options tab you have your reports and analytics reports are the standard general overview of how many tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also view your ticket volume trends so you can Freshdesk App Dev

see on the right side you have your today’s ticket inside so how many tickets you may have offered or so what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative productivity assistance operation and your basic account settings over here you can see the development or the information of a specific employee or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what sort of progress you have actually made what turning points that you have actually reached and just how much efficiency each representative has you can view that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its top priority and you can likewise set what type of question it is so what kind of concern it is you can also appoint a specific agent to this inquiry so you can just include a note basically reply

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tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s immediately going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m just going to send that and now i have responded to this customer you can also erase your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar kind of response you need to offer to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the categories you have basic starting with us orders and refunds info presents and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see how long will shipment take that’s a question that is often asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample simply choose this ticket clearly the concern is various but i’m just selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned types so you’re going to click on recommended options and you can see different short articles that are a pre-written answer to a client question and you can simply place that pre-written info into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is a really simple formula for your representatives to follow so they can easily react to e-mails so another great feature that freshdesk actually offers is creating groups so if you click on groups in the admin area you can create various groups for different purposes so if a concern and a ticket is related to billing you can assign a group member so over here i’ve designated myself in this group which person might specify their function and make them the leader of this type of billing ticket besides that you can likewise assign different in the group area you can likewise appoint different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a specific circumstance and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and useful and i’ll catch you guys in the next video Freshdesk App Dev

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