Freshdesk Api Update Ticket – Delight your customers

So we are talking about…Freshdesk Api Update Ticket…you can utilize freshdesk for customer service so let’s begin to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na get started which will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can verify your email and below that you can see you can include your language whatever kind of language you want on your website alter the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be contacted by means of phone email social media chat or kinds and below that you can add your customer support e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a great pattern and listed below that you have your client fulfillment and you can see the portion of negative responses or positive actions even neutral actions and the total reactions that you have actually received on the right side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a great little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and companies so you can view those whichever manner in which you have actually gotten in touch with people you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account information that you have about them below that you have your options tab so your solution tab is a basic kind of details tab which allows you to see your email marketing your legal requirements

Get Freshdesk Api Update Ticket support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of various you will discover it in your options tab and below the solutions tab you have your analytics and reports reports are the basic general summary of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume trends so you can Freshdesk Api Update Ticket

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent performance support operation and your general account settings over here you can see the development or the details of a certain employee or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what kind of progress you have actually made what turning points that you have actually reached and how much efficiency each agent has you can view that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its top priority and you can likewise set what kind of question it is so what type of concern it is you can also designate a particular representative to this question so you can just include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have responded to this consumer you can also erase your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar type of response you need to offer to each of your clients again and again you’re going to go into the services tab and over here you can see there is the classifications you have general beginning with us orders and refunds info presents and coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will delivery take that’s a concern that is often asked you can just publish this draft and then go back to ticketing i’m simply gon na as a sample just choose this ticket certainly the question is different however i’m simply choosing this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested options and canned forms so you’re going to click suggested options and you can see different articles that are a pre-written answer to a customer concern and you can just insert that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is a very easy formula for your representatives to follow so they can easily respond to emails so another great feature that freshdesk really offers is creating groups so if you click on groups in the admin section you can create different groups for various purposes so if a ticket and a concern is connected to billing you can assign a group member so over here i’ve designated myself in this group which person could define their role and make them the leader of this type of billing ticket aside from that you can also assign different in the group section you can likewise appoint different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a certain circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and useful and i’ll catch you guys in the next video Freshdesk Api Update Ticket

 

 

Freshdesk Api Update Ticket – Delight your customers

So we are talking about…Freshdesk Api Update Ticket…you can use freshdesk for customer service so let’s begin first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you sign up you’re gon na get started which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can verify your email and below that you can see you can include your language whatever type of language you desire on your site alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be contacted by means of phone e-mail social media chat or forms and below that you can add your client support e-mail so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a good trend and below that you have your client satisfaction and you can see the percentage of favorable responses or unfavorable actions even neutral actions and the total responses that you have actually gotten on the best side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a great little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive below that you have your basic contact and business so you can view those whichever manner in which you have actually gotten in touch with individuals you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your solution tab is a basic type of details tab which enables you to see your e-mail marketing your legal requirements

Get Freshdesk Api Update Ticket support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of miscellaneous you will discover it in your options tab and listed below the services tab you have your reports and analytics reports are the fundamental general summary of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Api Update Ticket

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered approximately what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative performance support operation and your general account settings over here you can view the development or the details of a specific employee or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what kind of development you have made what turning points that you have reached and just how much performance each representative has you can see that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what sort of ticket this is you can change its status you can set its priority and you can also set what kind of inquiry it is so what kind of question it is you can also designate a specific representative to this query so you can simply add a note basically respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the client so it’s immediately going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send that and now i have actually replied to this consumer you can also delete your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable sort of response you require to offer to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have basic beginning with us orders and refunds information gifts and coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see the length of time will shipment take that’s a question that is frequently asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket certainly the concern is different but i’m just picking this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested services and canned forms so you’re going to click suggested solutions and you can see different articles that are a pre-written answer to a client question and you can just insert that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of responses again and again so this is a really easy formula for your representatives to follow so they can quickly react to e-mails so another terrific function that freshdesk really provides is developing groups so if you click groups in the admin area you can produce different groups for various functions so if a ticket and a problem is associated with billing you can designate a group member so over here i’ve assigned myself in this group and that individual could define their role and make them the leader of this sort of billing ticket aside from that you can also assign various in the group area you can also assign various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a specific scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and practical and i’ll catch you people in the next video Freshdesk Api Update Ticket