Freshdesk Api Time – Delight your customers

So we are talking about…Freshdesk Api Time…you can utilize freshdesk for customer service so let’s get started first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you register you’re gon na begin which will pack your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can confirm your e-mail and below that you can see you can include your language whatever type of language you desire on your website alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be contacted via phone e-mail social media chat or types and below that you can include your client assistance email so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a nice pattern and below that you have your customer fulfillment and you can see the percentage of positive responses or negative actions even neutral reactions and the overall responses that you have gotten on the ideal side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na include it over here and it’s gon na provide you a nice little suggestion on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to view if you wish to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and next up below that you have your basic contact and companies so you can view those whichever way that you have actually called people you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your service tab is a general sort of information tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Api Time support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of various you will find it in your services tab and listed below the solutions tab you have your reports and analytics reports are the fundamental general introduction of how many tickets you may have offered what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Api Time

see on the best side you have your today’s ticket inside so the number of tickets you might have sold or so what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your basic account settings over here you can view the development or the details of a specific employee or a group member and below that you can see your various channels of communication you can also see your workflow and what type of progress you have made what milestones that you have actually reached and how much productivity each agent has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its concern and you can likewise set what sort of question it is so what kind of concern it is you can likewise appoint a particular representative to this inquiry so you can just add a note basically respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s instantly going to type in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m just going to send out that and now i have actually replied to this client you can likewise erase your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar type of action you need to provide to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the categories you have basic beginning with us refunds and orders details gifts and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will delivery take that’s a concern that is frequently asked you can just publish this draft and then return to ticketing i’m just gon na as a sample simply choose this ticket undoubtedly the concern is various however i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested solutions and canned kinds so you’re going to click recommended options and you can see various articles that are a pre-written answer to a consumer question and you can simply place that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is an extremely simple formula for your agents to follow so they can easily respond to e-mails so another excellent feature that freshdesk actually offers is developing groups so if you click on groups in the admin area you can develop various groups for various purposes so if a ticket and a problem is related to billing you can appoint a group member so over here i’ve designated myself in this group which individual could specify their role and make them the leader of this type of billing ticket aside from that you can likewise appoint various in the group section you can also appoint different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a specific situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys found this easy to understand and helpful and i’ll catch you guys in the next video Freshdesk Api Time

 

 

Freshdesk Api Time – Delight your customers

So we are talking about…Freshdesk Api Time…you can use freshdesk for customer service so let’s get started to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you sign up you’re gon na start which will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can confirm your e-mail and below that you can see you can include your language whatever kind of language you desire on your website alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be contacted by means of phone e-mail social media chat or types and below that you can add your client support email so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a nice pattern and listed below that you have your customer complete satisfaction and you can see the percentage of favorable responses or unfavorable responses even neutral actions and the total actions that you have gotten on the best side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na give you a nice little tip on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your solution tab is a basic type of information tab which permits you to view your email marketing your legal requirements

Get Freshdesk Api Time support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of miscellaneous you will find it in your services tab and below the options tab you have your reports and analytics reports are the standard general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Api Time

see on the best side you have your today’s ticket inside so the number of tickets you might have offered or so what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative performance assistance operation and your basic account settings over here you can view the development or the information of a particular team member or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what type of progress you have made what turning points that you have reached and just how much performance each representative has you can view that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can change its status you can set its concern and you can also set what type of query it is so what kind of question it is you can likewise assign a specific agent to this question so you can simply add a note basically reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the client so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have replied to this consumer you can likewise erase your actions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable sort of response you need to provide to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have general getting going with us orders and refunds details gifts and vouchers and truths and concerns so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see how long will delivery take that’s a question that is often asked you can just publish this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket clearly the concern is various however i’m simply choosing this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested options and canned kinds so you’re going to click recommended solutions and you can see various posts that are a pre-written answer to a customer question and you can just place that pre-written info into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of responses again and again so this is a very simple formula for your representatives to follow so they can quickly react to emails so another fantastic function that freshdesk actually provides is creating groups so if you click groups in the admin section you can produce various groups for different purposes so if a ticket and a problem is related to billing you can appoint a group member so over here i’ve designated myself in this group which person might define their role and make them the leader of this kind of billing ticket aside from that you can likewise designate different in the group section you can likewise appoint different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have raised a specific situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and practical and i’ll capture you guys in the next video Freshdesk Api Time