Freshdesk Api Spec – Delight your customers

So we are talking about…Freshdesk Api Spec…you can utilize freshdesk for customer support so let’s get started first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as quickly as you register you’re gon na start and that will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can confirm your email and below that you can see you can include your language whatever kind of language you want on your site alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be gotten in touch with through phone e-mail social media chat or types and listed below that you can add your customer assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a nice trend and below that you have your client satisfaction and you can see the portion of negative actions or positive reactions even neutral responses and the overall responses that you have actually received on the right side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a great little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive below that you have your basic contact and business so you can view those whichever manner in which you have gotten in touch with individuals you can see their email addresses uh their business titles their telephone number facebook twitter whatever type of account details that you have about them listed below that you have your services tab so your service tab is a basic sort of info tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk Api Spec support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will discover it in your solutions tab and listed below the services tab you have your reports and analytics reports are the standard general overview of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Api Spec

see on the ideal side you have your today’s ticket inside so how many tickets you may have sold or two what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can view the development or the details of a certain employee or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what sort of development you have made what milestones that you have reached and just how much efficiency each agent has you can view that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its concern and you can likewise set what type of inquiry it is so what kind of concern it is you can likewise assign a particular agent to this inquiry so you can just include a note generally reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have actually replied to this customer you can also delete your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable kind of action you need to offer to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually basic getting going with us refunds and orders details presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will delivery take that’s a concern that is frequently asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample just choose this ticket obviously the question is different but i’m simply picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested solutions and canned kinds so you’re going to click on recommended options and you can see different posts that are a pre-written answer to a consumer question and you can simply place that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of answers again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to e-mails so another terrific feature that freshdesk truly provides is creating groups so if you click groups in the admin section you can create different groups for various functions so if a ticket and an issue is related to billing you can designate a group member so over here i have actually appointed myself in this group which individual might specify their role and make them the leader of this sort of billing ticket besides that you can likewise appoint different in the group area you can also appoint various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have elevated a certain situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people found this easy to understand and handy and i’ll capture you men in the next video Freshdesk Api Spec

 

 

Freshdesk Api Spec – Delight your customers

So we are talking about…Freshdesk Api Spec…you can utilize freshdesk for customer service so let’s get started first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as quickly as you register you’re gon na start and that will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can confirm your email and below that you can see you can include your language whatever type of language you want on your site alter the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be contacted by means of phone e-mail social networks chat or forms and listed below that you can include your customer support e-mail so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a good pattern and listed below that you have your customer complete satisfaction and you can see the percentage of unfavorable responses or favorable actions even neutral actions and the overall reactions that you have gotten on the right side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a good little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and companies so you can see those whichever manner in which you have gotten in touch with people you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your options tab so your solution tab is a basic type of information tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk Api Spec support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of miscellaneous you will find it in your services tab and listed below the solutions tab you have your analytics and reports reports are the standard general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Api Spec

see on the right side you have your today’s ticket inside so how many tickets you might have sold or two what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative productivity assistance operation and your general account settings over here you can view the progress or the details of a specific employee or a group member and below that you can see your different channels of interaction you can likewise see your workflow and what sort of progress you have actually made what turning points that you have reached and how much performance each representative has you can view that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its priority and you can likewise set what kind of question it is so what type of question it is you can likewise designate a particular agent to this question so you can simply include a note basically reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have replied to this consumer you can likewise erase your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar sort of reaction you require to offer to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the classifications you have basic getting going with us orders and refunds details gifts and coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see the length of time will shipment take that’s a question that is frequently asked you can just publish this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket certainly the concern is various but i’m simply picking this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned forms so you’re going to click recommended solutions and you can see various short articles that are a pre-written answer to a client concern and you can simply insert that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is an extremely easy formula for your representatives to follow so they can quickly respond to emails so another fantastic feature that freshdesk really offers is developing groups so if you click groups in the admin section you can develop various groups for different purposes so if a concern and a ticket is related to billing you can designate a group member so over here i’ve assigned myself in this group which person might define their role and make them the leader of this type of billing ticket aside from that you can likewise assign various in the group section you can likewise designate different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a particular circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and handy and i’ll catch you people in the next video Freshdesk Api Spec