Freshdesk Api Post – Delight your customers

So we are talking about…Freshdesk Api Post…you can utilize freshdesk for customer service so let’s begin first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you sign up you’re gon na get started which will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can validate your e-mail and listed below that you can see you can add your language whatever kind of language you want on your website alter the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na pick your assistance channel so how you can be contacted through phone email social media chat or kinds and listed below that you can include your consumer assistance e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out much better or worse it’s going to show you a nice trend and below that you have your consumer satisfaction and you can see the portion of favorable actions or unfavorable responses even neutral actions and the overall actions that you have received on the best side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a good little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive listed below that you have your basic contact and companies so you can see those whichever manner in which you have gotten in touch with people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your options tab so your option tab is a basic sort of information tab which allows you to see your email marketing your legal requirements

Get Freshdesk Api Post support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of miscellaneous you will find it in your solutions tab and below the services tab you have your analytics and reports reports are the standard general summary of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Api Post

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative performance assistance operation and your general account settings over here you can view the development or the information of a certain staff member or a group member and below that you can see your different channels of communication you can also see your workflow and what kind of development you have made what milestones that you have reached and just how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can change its status you can set its priority and you can likewise set what kind of question it is so what kind of question it is you can likewise assign a particular representative to this query so you can just add a note generally respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m simply going to send that and now i have responded to this customer you can likewise erase your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of reaction you require to provide to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the categories you have general starting with us orders and refunds information presents and vouchers and realities and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see for how long will delivery take that’s a question that is often asked you can simply release this draft and after that go back to ticketing i’m just gon na as a sample just select this ticket undoubtedly the question is different but i’m just selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested solutions and canned types so you’re going to click on recommended services and you can see different articles that are a pre-written answer to a customer concern and you can just insert that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is an extremely easy formula for your agents to follow so they can easily respond to emails so another excellent feature that freshdesk actually offers is developing groups so if you click on groups in the admin area you can produce different groups for different purposes so if a ticket and a problem is connected to billing you can designate a group member so over here i’ve appointed myself in this group which person might define their role and make them the leader of this sort of billing ticket other than that you can also appoint various in the group area you can likewise designate various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have raised a particular scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men found this easy to understand and practical and i’ll catch you people in the next video Freshdesk Api Post

 

 

Freshdesk Api Post – Delight your customers

So we are talking about…Freshdesk Api Post…you can use freshdesk for customer support so let’s begin first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na start which will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can verify your e-mail and listed below that you can see you can add your language whatever type of language you desire on your site alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na pick your assistance channel so how you can be gotten in touch with via phone e-mail social networks chat or types and below that you can add your customer support e-mail so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a nice pattern and below that you have your consumer complete satisfaction and you can see the percentage of negative reactions or positive reactions even neutral actions and the total responses that you have actually gotten on the right side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na include it over here and it’s gon na give you a nice little tip on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive below that you have your basic contact and companies so you can view those whichever way that you have contacted individuals you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account details that you have about them listed below that you have your services tab so your option tab is a basic kind of information tab which enables you to view your e-mail marketing your legal requirements

Get Freshdesk Api Post support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of various you will find it in your options tab and below the services tab you have your reports and analytics reports are the standard general overview of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Api Post

see on the ideal side you have your today’s ticket inside so how many tickets you may have offered or so what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative productivity assistance operation and your basic account settings over here you can see the development or the information of a particular employee or a group member and below that you can see your different channels of interaction you can also view your workflow and what sort of progress you have actually made what turning points that you have actually reached and how much performance each agent has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its concern and you can also set what type of query it is so what kind of question it is you can likewise appoint a particular representative to this question so you can just include a note basically reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have actually replied to this client you can likewise erase your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar kind of action you need to give to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have actually basic getting started with us refunds and orders information gifts and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see how long will shipment take that’s a concern that is frequently asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample just choose this ticket obviously the question is various but i’m simply picking this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested solutions and canned forms so you’re going to click recommended solutions and you can see different articles that are a pre-written answer to a customer concern and you can just insert that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is a very easy formula for your agents to follow so they can quickly respond to e-mails so another excellent feature that freshdesk really supplies is developing groups so if you click groups in the admin section you can develop various groups for various purposes so if a ticket and a concern is associated with billing you can appoint a group member so over here i have actually designated myself in this group which person might define their role and make them the leader of this sort of billing ticket aside from that you can likewise designate different in the group section you can likewise assign different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have raised a certain situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and helpful and i’ll capture you people in the next video Freshdesk Api Post