Freshdesk Api Php Update Ticket – Delight your customers

So we are talking about…Freshdesk Api Php Update Ticket…you can utilize freshdesk for client service so let’s get started first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na start and that will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can confirm your email and listed below that you can see you can include your language whatever type of language you desire on your site alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na pick your assistance channel so how you can be gotten in touch with via phone e-mail social networks chat or forms and listed below that you can add your consumer support e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a great pattern and below that you have your consumer satisfaction and you can see the portion of favorable responses or negative responses even neutral reactions and the total responses that you have received on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a nice little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and companies so you can see those whichever way that you have gotten in touch with people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your option tab is a general type of information tab which allows you to view your email marketing your legal requirements

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your service associated announcements so if there is something that is type of various you will discover it in your solutions tab and listed below the options tab you have your reports and analytics reports are the fundamental general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Api Php Update Ticket

see on the right side you have your today’s ticket inside so how many tickets you might have offered or two what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent performance support operation and your general account settings over here you can see the development or the details of a certain team member or a group member and below that you can see your various channels of interaction you can also see your workflow and what kind of progress you have actually made what turning points that you have reached and how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can change its status you can set its concern and you can also set what kind of question it is so what type of concern it is you can also assign a specific representative to this inquiry so you can simply add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have actually responded to this consumer you can also erase your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar sort of reaction you require to offer to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually general starting with us orders and refunds information gifts and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see for how long will shipment take that’s a concern that is typically asked you can just publish this draft and then return to ticketing i’m just gon na as a sample simply select this ticket certainly the question is different but i’m just picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested services and canned forms so you’re going to click on suggested services and you can see various articles that are a pre-written answer to a consumer concern and you can just place that pre-written details into your reaction and send it without needing to

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retype the very same kind of answers again and again so this is an extremely easy formula for your agents to follow so they can easily react to emails so another fantastic function that freshdesk truly supplies is developing groups so if you click on groups in the admin section you can produce various groups for various purposes so if a concern and a ticket is related to billing you can assign a group member so over here i’ve designated myself in this group and that individual could specify their role and make them the leader of this kind of billing ticket besides that you can also assign various in the group section you can likewise designate various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have elevated a certain situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and handy and i’ll capture you people in the next video Freshdesk Api Php Update Ticket