Freshdesk Api Free – Delight your customers

So we are talking about…Freshdesk Api Free…you can utilize freshdesk for customer support so let’s begin first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you sign up you’re gon na get started which will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can validate your email and listed below that you can see you can include your language whatever sort of language you want on your site change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be contacted by means of phone email social networks chat or kinds and listed below that you can include your customer assistance e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a great trend and listed below that you have your client satisfaction and you can see the portion of unfavorable actions or positive actions even neutral responses and the overall actions that you have actually received on the ideal side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na give you a great little suggestion on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up listed below that you have your basic contact and companies so you can view those whichever way that you have actually called individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever sort of account details that you have about them listed below that you have your services tab so your service tab is a general sort of information tab which permits you to see your email marketing your legal requirements

Get Freshdesk Api Free support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of various you will discover it in your services tab and listed below the services tab you have your analytics and reports reports are the fundamental general overview of how many tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Api Free

see on the ideal side you have your today’s ticket inside so how many tickets you may have offered approximately what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent efficiency assistance operation and your basic account settings over here you can view the development or the information of a specific employee or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what sort of progress you have made what milestones that you have reached and just how much productivity each representative has you can view that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its concern and you can also set what kind of inquiry it is so what kind of question it is you can likewise appoint a particular representative to this question so you can just include a note essentially reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m just going to send that and now i have responded to this customer you can likewise delete your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable kind of response you require to provide to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually general getting started with us orders and refunds information gifts and coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see how long will shipment take that’s a concern that is frequently asked you can simply publish this draft and after that return to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the question is various but i’m simply choosing this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see suggested solutions and canned kinds so you’re going to click on recommended services and you can see various articles that are a pre-written answer to a consumer concern and you can just place that pre-written details into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of answers again and again so this is a very easy formula for your agents to follow so they can easily react to emails so another excellent function that freshdesk actually offers is producing groups so if you click on groups in the admin area you can produce various groups for various functions so if an issue and a ticket is related to billing you can designate a group member so over here i have actually assigned myself in this group which person could specify their role and make them the leader of this kind of billing ticket besides that you can likewise assign different in the group area you can also designate various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a specific circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and handy and i’ll capture you people in the next video Freshdesk Api Free

 

 

Freshdesk Api Free – Delight your customers

So we are talking about…Freshdesk Api Free…you can utilize freshdesk for customer service so let’s start first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you register you’re gon na begin which will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can confirm your e-mail and listed below that you can see you can add your language whatever type of language you want on your site change the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be gotten in touch with via phone e-mail social media chat or forms and below that you can include your customer assistance email so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a nice pattern and listed below that you have your consumer complete satisfaction and you can see the portion of favorable actions or unfavorable actions even neutral responses and the total actions that you have received on the ideal side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na give you a good little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to view if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive below that you have your basic contact and companies so you can see those whichever way that you have contacted individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever sort of account information that you have about them below that you have your services tab so your solution tab is a general type of info tab which enables you to view your e-mail marketing your legal requirements

Get Freshdesk Api Free support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of miscellaneous you will discover it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the standard general introduction of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Api Free

see on the best side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity support operation and your basic account settings over here you can see the progress or the information of a specific staff member or a group member and below that you can see your various channels of communication you can likewise see your workflow and what sort of development you have made what milestones that you have reached and how much productivity each representative has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its concern and you can likewise set what sort of inquiry it is so what type of question it is you can also appoint a particular representative to this query so you can simply include a note basically reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m just going to send that and now i have actually replied to this customer you can also erase your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar type of action you require to give to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have general beginning with us orders and refunds info gifts and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see how long will shipment take that’s a concern that is frequently asked you can simply release this draft and then return to ticketing i’m just gon na as a sample just select this ticket undoubtedly the question is different but i’m just choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended solutions and canned kinds so you’re going to click recommended services and you can see various articles that are a pre-written answer to a consumer question and you can simply place that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of answers again and again so this is a very simple formula for your representatives to follow so they can quickly respond to e-mails so another fantastic feature that freshdesk actually offers is creating groups so if you click on groups in the admin section you can produce different groups for various functions so if a ticket and a concern is connected to billing you can assign a group member so over here i’ve assigned myself in this group and that person could define their function and make them the leader of this kind of billing ticket other than that you can likewise assign different in the group area you can likewise designate different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a specific situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll capture you men in the next video Freshdesk Api Free