So we are talking about…Freshdesk Api Filter Tickets…you can utilize freshdesk for client service so let’s begin to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you sign up you’re gon na get started which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can verify your email and listed below that you can see you can add your language whatever kind of language you want on your website alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be called through phone e-mail social media chat or kinds and below that you can include your consumer assistance email so if somebody is going to be calling you you can set that email over here and next up you can welcome somebody to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our
unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a great trend and below that you have your consumer complete satisfaction and you can see the portion of negative responses or positive responses even neutral responses and the overall reactions that you have gotten on the ideal side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na give you a good little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up below that you have your basic contact and business so you can view those whichever manner in which you have called individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account details that you have about them listed below that you have your services tab so your option tab is a basic sort of info tab which enables you to view your e-mail marketing your legal requirements
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your service related announcements so if there is something that is type of various you will find it in your services tab and below the solutions tab you have your analytics and reports reports are the standard general summary of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Api Filter Tickets
see on the best side you have your today’s ticket inside so the number of tickets you may have offered or so what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative efficiency support operation and your general account settings over here you can view the progress or the information of a particular team member or a group member and below that you can see your various channels of interaction you can likewise see your workflow and what kind of development you have made what turning points that you have reached and just how much efficiency each agent has you can see that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can change its status you can set its concern and you can likewise set what sort of query it is so what type of question it is you can likewise appoint a particular representative to this inquiry so you can just include a note basically respond
tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have responded to this customer you can likewise delete your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable type of action you require to offer to each of your clients again and again you’re going to go into the options tab and over here you can see there is the classifications you have general getting going with us orders and refunds details presents and vouchers and realities and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see the length of time will delivery take that’s a concern that is typically asked you can simply publish this draft and then go back to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the question is different but i’m just choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested solutions and canned forms so you’re going to click recommended solutions and you can see various posts that are a pre-written answer to a customer concern and you can simply place that pre-written details into your action and send it without needing to
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retype the very same type of answers again and again so this is a really simple formula for your representatives to follow so they can easily respond to emails so another fantastic function that freshdesk really offers is producing groups so if you click on groups in the admin area you can produce different groups for different functions so if a problem and a ticket is associated with billing you can designate a group member so over here i have actually assigned myself in this group which individual might specify their function and make them the leader of this type of billing ticket other than that you can likewise assign different in the group section you can likewise assign various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a certain situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and handy and i’ll catch you people in the next video Freshdesk Api Filter Tickets