Freshdesk Api Error – Delight your customers

So we are talking about…Freshdesk Api Error…you can utilize freshdesk for customer service so let’s get going to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you sign up you’re gon na begin and that will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can validate your email and listed below that you can see you can include your language whatever sort of language you desire on your website alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be called via phone email social networks chat or kinds and listed below that you can add your client support e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a nice trend and below that you have your client satisfaction and you can see the percentage of positive reactions or unfavorable reactions even neutral reactions and the overall actions that you have actually received on the right side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na provide you a good little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have actually gotten in touch with people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your service tab is a general kind of information tab which allows you to view your email marketing your legal requirements

Get Freshdesk Api Error support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of various you will discover it in your solutions tab and listed below the options tab you have your analytics and reports reports are the standard general summary of how many tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Api Error

see on the best side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative performance support operation and your basic account settings over here you can see the progress or the information of a particular team member or a group member and listed below that you can see your different channels of interaction you can likewise view your workflow and what type of progress you have made what turning points that you have reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its priority and you can also set what sort of question it is so what kind of concern it is you can likewise assign a specific agent to this question so you can simply include a note generally respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s instantly going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send that and now i have responded to this consumer you can likewise erase your reactions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar sort of response you require to give to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually general getting started with us refunds and orders details gifts and coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will shipment take that’s a question that is frequently asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the concern is various however i’m simply picking this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended options and canned forms so you’re going to click recommended options and you can see different articles that are a pre-written answer to a customer question and you can just place that pre-written information into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is an extremely simple formula for your agents to follow so they can quickly respond to emails so another terrific function that freshdesk really supplies is producing groups so if you click on groups in the admin area you can develop various groups for various functions so if a ticket and a problem is connected to billing you can designate a group member so over here i have actually designated myself in this group and that individual could specify their function and make them the leader of this type of billing ticket aside from that you can likewise designate various in the group area you can likewise designate various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a particular scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people found this easy to understand and helpful and i’ll capture you people in the next video Freshdesk Api Error

 

 

Freshdesk Api Error – Delight your customers

So we are talking about…Freshdesk Api Error…you can utilize freshdesk for customer support so let’s begin first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you sign up you’re gon na start and that will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can confirm your email and listed below that you can see you can include your language whatever type of language you desire on your website alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be called through phone email social networks chat or kinds and below that you can include your consumer assistance email so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to show you a great trend and below that you have your consumer fulfillment and you can see the portion of favorable responses or unfavorable reactions even neutral actions and the overall reactions that you have received on the ideal side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a good little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive below that you have your basic contact and business so you can see those whichever way that you have actually gotten in touch with people you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever sort of account information that you have about them listed below that you have your services tab so your service tab is a general sort of information tab which enables you to view your email marketing your legal requirements

Get Freshdesk Api Error support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of various you will find it in your options tab and below the solutions tab you have your reports and analytics reports are the fundamental general introduction of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Api Error

see on the right side you have your today’s ticket inside so how many tickets you may have offered approximately what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent productivity support operation and your general account settings over here you can view the development or the information of a specific staff member or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what sort of progress you have actually made what turning points that you have actually reached and just how much efficiency each agent has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can change its status you can set its top priority and you can likewise set what type of query it is so what kind of question it is you can also assign a specific representative to this question so you can just include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have actually replied to this customer you can likewise delete your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of response you require to provide to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually basic getting going with us refunds and orders information gifts and vouchers and facts and concerns so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see how long will delivery take that’s a concern that is typically asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket clearly the concern is different however i’m just picking this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended services and canned forms so you’re going to click recommended services and you can see different posts that are a pre-written answer to a customer concern and you can simply place that pre-written details into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is a really simple formula for your representatives to follow so they can easily respond to e-mails so another terrific function that freshdesk really offers is producing groups so if you click on groups in the admin section you can develop different groups for various purposes so if a ticket and a problem is related to billing you can appoint a group member so over here i’ve assigned myself in this group and that person could specify their role and make them the leader of this sort of billing ticket besides that you can also appoint various in the group section you can also assign various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have elevated a particular situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people found this easy to understand and handy and i’ll capture you guys in the next video Freshdesk Api Error