Freshdesk And Basecamp – Delight your customers

So we are talking about…Freshdesk And Basecamp…you can utilize freshdesk for customer service so let’s get going first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you register you’re gon na begin and that will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can verify your e-mail and listed below that you can see you can add your language whatever kind of language you desire on your site change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be called by means of phone email social networks chat or forms and listed below that you can add your customer assistance email so if somebody is going to be calling you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our dashboard reveals our

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a good pattern and below that you have your customer complete satisfaction and you can see the portion of favorable responses or unfavorable actions even neutral actions and the overall reactions that you have received on the best side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na offer you a great little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up below that you have your basic contact and companies so you can see those whichever way that you have actually gotten in touch with individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account details that you have about them listed below that you have your solutions tab so your solution tab is a general sort of details tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk And Basecamp support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of miscellaneous you will discover it in your solutions tab and below the solutions tab you have your analytics and reports reports are the basic general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk And Basecamp

see on the best side you have your today’s ticket inside so the number of tickets you might have sold or so what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent performance support operation and your basic account settings over here you can view the development or the information of a certain staff member or a group member and listed below that you can see your various channels of communication you can likewise view your workflow and what sort of development you have made what milestones that you have actually reached and just how much performance each agent has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its concern and you can also set what sort of question it is so what kind of question it is you can also assign a specific agent to this inquiry so you can simply include a note basically respond

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m simply going to send that and now i have actually replied to this customer you can likewise delete your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar kind of response you require to offer to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually basic getting going with us refunds and orders information gifts and discount coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see for how long will delivery take that’s a question that is typically asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample simply choose this ticket obviously the concern is different but i’m just picking this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended services and canned types so you’re going to click recommended solutions and you can see various short articles that are a pre-written answer to a customer question and you can simply insert that pre-written info into your action and send it without needing to

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retype the same type of responses again and again so this is an extremely simple formula for your agents to follow so they can quickly react to e-mails so another fantastic feature that freshdesk really provides is creating groups so if you click on groups in the admin area you can develop various groups for different functions so if a problem and a ticket is related to billing you can assign a group member so over here i’ve designated myself in this group and that individual could specify their function and make them the leader of this sort of billing ticket aside from that you can also appoint different in the group area you can also assign various tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have raised a certain circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll capture you men in the next video Freshdesk And Basecamp

Get Freshdesk And Basecamp support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of miscellaneous you will find it in your services tab and below the solutions tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume trends so you can Freshdesk And Basecamp

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent productivity assistance operation and your basic account settings over here you can see the development or the information of a particular team member or a group member and below that you can see your different channels of communication you can also view your workflow and what sort of development you have actually made what turning points that you have actually reached and just how much productivity each representative has you can view that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what type of inquiry it is so what kind of question it is you can also designate a specific agent to this query so you can simply include a note essentially reply

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m just going to send out that and now i have actually responded to this customer you can likewise erase your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable sort of response you need to offer to each of your clients again and again you’re going to go into the services tab and over here you can see there is the categories you have actually general getting going with us refunds and orders details presents and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see how long will delivery take that’s a question that is frequently asked you can simply release this draft and after that return to ticketing i’m just gon na as a sample just select this ticket clearly the concern is different but i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested options and canned types so you’re going to click recommended options and you can see various articles that are a pre-written answer to a customer concern and you can just insert that pre-written info into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of answers again and again so this is a really easy formula for your representatives to follow so they can easily respond to e-mails so another great function that freshdesk really provides is developing groups so if you click groups in the admin area you can develop different groups for different purposes so if a ticket and a concern is related to billing you can assign a group member so over here i’ve appointed myself in this group which individual could specify their role and make them the leader of this kind of billing ticket besides that you can also designate different in the group section you can also appoint various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a certain scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll capture you men in the next video Freshdesk And Basecamp