Freshdesk And Advanced Security – Delight your customers

So we are talking about…Freshdesk And Advanced Security…you can utilize freshdesk for customer care so let’s get going to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you register you’re gon na begin and that will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can validate your email and below that you can see you can add your language whatever sort of language you want on your site alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be gotten in touch with through phone e-mail social media chat or types and listed below that you can add your client support email so if someone is going to be contacting you you can set that email over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to show you a great trend and below that you have your customer satisfaction and you can see the percentage of unfavorable reactions or favorable responses even neutral actions and the overall actions that you have gotten on the right side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na offer you a good little tip on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and companies so you can view those whichever manner in which you have actually called people you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your options tab so your option tab is a basic kind of details tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk And Advanced Security support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of miscellaneous you will discover it in your options tab and below the options tab you have your analytics and reports reports are the fundamental general summary of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume trends so you can Freshdesk And Advanced Security

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold or so what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent performance assistance operation and your general account settings over here you can see the progress or the details of a specific staff member or a group member and below that you can see your different channels of interaction you can also view your workflow and what type of progress you have made what turning points that you have actually reached and just how much performance each agent has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can change its status you can set its priority and you can also set what type of inquiry it is so what kind of question it is you can also designate a particular representative to this inquiry so you can simply include a note essentially reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m simply going to send that and now i have responded to this client you can also erase your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar kind of action you require to give to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have general starting with us orders and refunds details gifts and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see how long will shipment take that’s a concern that is typically asked you can just publish this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket obviously the concern is various but i’m simply selecting this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see suggested solutions and canned kinds so you’re going to click recommended options and you can see different articles that are a pre-written answer to a client question and you can just place that pre-written details into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of responses again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to e-mails so another fantastic function that freshdesk truly provides is creating groups so if you click groups in the admin section you can create various groups for various purposes so if a ticket and an issue is associated with billing you can assign a group member so over here i have actually assigned myself in this group and that person could specify their role and make them the leader of this kind of billing ticket besides that you can also assign different in the group section you can likewise assign different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have elevated a specific circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and useful and i’ll catch you people in the next video Freshdesk And Advanced Security

 

 

Freshdesk And Advanced Security – Delight your customers

So we are talking about…Freshdesk And Advanced Security…you can use freshdesk for customer service so let’s get going to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you sign up you’re gon na get going and that will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can verify your email and listed below that you can see you can include your language whatever kind of language you want on your website change the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be contacted via phone e-mail social media chat or kinds and listed below that you can include your client support email so if someone is going to be calling you you can set that email over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a nice trend and listed below that you have your client complete satisfaction and you can see the portion of unfavorable actions or favorable responses even neutral actions and the overall reactions that you have received on the right side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na include it over here and it’s gon na offer you a great little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive listed below that you have your basic contact and companies so you can view those whichever manner in which you have actually gotten in touch with people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your solutions tab so your option tab is a basic kind of information tab which permits you to see your email marketing your legal requirements

Get Freshdesk And Advanced Security support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of various you will discover it in your options tab and below the options tab you have your reports and analytics reports are the standard general overview of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an aid desk extensive ticket analysis and you can also see your ticket volume patterns so you can Freshdesk And Advanced Security

see on the best side you have your today’s ticket inside so how many tickets you might have sold approximately what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative performance assistance operation and your general account settings over here you can see the progress or the information of a certain staff member or a group member and listed below that you can see your various channels of communication you can likewise view your workflow and what kind of development you have made what milestones that you have actually reached and just how much performance each agent has you can view that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its concern and you can also set what sort of question it is so what type of question it is you can also designate a specific agent to this query so you can simply include a note essentially reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m just going to send out that and now i have responded to this customer you can also erase your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable kind of action you require to offer to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have basic getting going with us refunds and orders info gifts and coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see for how long will delivery take that’s a concern that is frequently asked you can just publish this draft and then go back to ticketing i’m simply gon na as a sample just select this ticket certainly the concern is different however i’m simply selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended solutions and canned kinds so you’re going to click on recommended options and you can see different posts that are a pre-written answer to a client question and you can simply place that pre-written details into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of answers again and again so this is a very easy formula for your representatives to follow so they can quickly react to e-mails so another great function that freshdesk truly offers is producing groups so if you click on groups in the admin section you can create various groups for various purposes so if a ticket and a problem is related to billing you can appoint a group member so over here i have actually designated myself in this group and that person might define their function and make them the leader of this type of billing ticket aside from that you can also designate different in the group section you can likewise assign various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have raised a particular scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and handy and i’ll catch you people in the next video Freshdesk And Advanced Security