Freshdesk Agent Email – Delight your customers

So we are talking about…Freshdesk Agent Email…you can use freshdesk for customer service so let’s get going first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you sign up you’re gon na get going and that will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can verify your email and below that you can see you can include your language whatever type of language you want on your site alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be called via phone email social networks chat or types and below that you can include your customer assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a great pattern and listed below that you have your consumer complete satisfaction and you can see the percentage of favorable responses or unfavorable reactions even neutral reactions and the total reactions that you have actually received on the best side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a nice little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and next up below that you have your basic contact and business so you can see those whichever way that you have contacted people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever kind of account information that you have about them listed below that you have your options tab so your service tab is a general type of info tab which enables you to view your email marketing your legal requirements

Get Freshdesk Agent Email support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of various you will find it in your solutions tab and below the services tab you have your analytics and reports reports are the fundamental general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume trends so you can Freshdesk Agent Email

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered or two what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent productivity support operation and your basic account settings over here you can view the progress or the details of a specific team member or a group member and below that you can see your various channels of communication you can also view your workflow and what kind of progress you have actually made what turning points that you have reached and just how much performance each agent has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can change its status you can set its top priority and you can likewise set what sort of inquiry it is so what kind of concern it is you can likewise designate a particular representative to this inquiry so you can simply include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send that and now i have responded to this customer you can also delete your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable sort of action you need to offer to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually general beginning with us orders and refunds info gifts and coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see how long will shipment take that’s a question that is frequently asked you can simply release this draft and then return to ticketing i’m just gon na as a sample just choose this ticket certainly the concern is various but i’m just choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned types so you’re going to click recommended options and you can see various articles that are a pre-written answer to a client concern and you can simply place that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is an extremely simple formula for your agents to follow so they can easily react to emails so another terrific feature that freshdesk actually offers is creating groups so if you click on groups in the admin area you can produce different groups for different purposes so if a concern and a ticket is associated with billing you can appoint a group member so over here i have actually appointed myself in this group and that person could define their role and make them the leader of this kind of billing ticket besides that you can likewise assign different in the group section you can likewise assign different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have elevated a particular situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and useful and i’ll capture you people in the next video Freshdesk Agent Email

 

 

Freshdesk Agent Email – Delight your customers

So we are talking about…Freshdesk Agent Email…you can use freshdesk for customer support so let’s begin first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you register you’re gon na get going and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can verify your e-mail and listed below that you can see you can include your language whatever type of language you want on your site alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be gotten in touch with via phone e-mail social media chat or kinds and listed below that you can add your consumer support e-mail so if someone is going to be contacting you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to show you a great pattern and listed below that you have your client complete satisfaction and you can see the percentage of positive reactions or unfavorable reactions even neutral actions and the overall reactions that you have gotten on the ideal side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na give you a great little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive listed below that you have your basic contact and companies so you can view those whichever way that you have actually gotten in touch with individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever sort of account information that you have about them listed below that you have your options tab so your service tab is a general kind of details tab which permits you to see your email marketing your legal requirements

Get Freshdesk Agent Email support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of miscellaneous you will discover it in your options tab and below the services tab you have your analytics and reports reports are the fundamental general introduction of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also view your ticket volume trends so you can Freshdesk Agent Email

see on the right side you have your today’s ticket inside so how many tickets you might have offered or two what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent performance assistance operation and your general account settings over here you can view the development or the information of a particular staff member or a group member and listed below that you can see your different channels of interaction you can likewise see your workflow and what type of development you have made what milestones that you have actually reached and how much efficiency each representative has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what sort of ticket this is you can change its status you can set its priority and you can likewise set what sort of question it is so what kind of concern it is you can likewise assign a particular representative to this query so you can simply add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have actually replied to this customer you can likewise erase your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable type of response you require to offer to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually general beginning with us orders and refunds information gifts and vouchers and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will delivery take that’s a question that is typically asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket clearly the concern is various but i’m simply choosing this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned forms so you’re going to click on suggested solutions and you can see different short articles that are a pre-written answer to a client concern and you can simply insert that pre-written info into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is a really simple formula for your agents to follow so they can easily respond to e-mails so another great function that freshdesk really provides is creating groups so if you click on groups in the admin area you can create various groups for different functions so if a ticket and a concern is related to billing you can designate a group member so over here i’ve assigned myself in this group and that person might specify their function and make them the leader of this type of billing ticket other than that you can likewise assign different in the group section you can likewise assign different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have raised a specific scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people found this easy to understand and valuable and i’ll catch you people in the next video Freshdesk Agent Email