Freshdesk Addin For Linking To Other Domains – Delight your customers

So we are talking about…Freshdesk Addin For Linking To Other Domains…you can utilize freshdesk for client service so let’s get started first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you register you’re gon na get going and that will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can confirm your e-mail and listed below that you can see you can add your language whatever type of language you want on your site change the color of your logo design so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be called by means of phone email social networks chat or kinds and below that you can include your client assistance email so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a good pattern and below that you have your client satisfaction and you can see the percentage of favorable actions or unfavorable reactions even neutral responses and the total actions that you have received on the ideal side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a nice little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have actually gotten in touch with individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your services tab so your solution tab is a basic kind of details tab which enables you to see your email marketing your legal requirements

Get Freshdesk Addin For Linking To Other Domains support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will discover it in your solutions tab and below the services tab you have your analytics and reports reports are the standard general overview of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Addin For Linking To Other Domains

see on the best side you have your today’s ticket inside so the number of tickets you might have sold or two what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent productivity assistance operation and your general account settings over here you can view the development or the details of a particular team member or a group member and below that you can see your different channels of interaction you can also view your workflow and what type of development you have actually made what turning points that you have actually reached and how much performance each agent has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can change its status you can set its priority and you can also set what sort of query it is so what type of question it is you can also assign a specific agent to this question so you can simply include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s automatically going to enter hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m just going to send out that and now i have responded to this client you can also delete your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar sort of reaction you need to provide to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have actually basic getting started with us refunds and orders info gifts and vouchers and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see the length of time will delivery take that’s a question that is frequently asked you can just publish this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket clearly the concern is various but i’m just picking this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested services and canned types so you’re going to click on recommended options and you can see different articles that are a pre-written answer to a consumer concern and you can just insert that pre-written info into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is a really simple formula for your agents to follow so they can easily react to e-mails so another terrific feature that freshdesk actually supplies is producing groups so if you click groups in the admin section you can create various groups for different functions so if a ticket and a problem is related to billing you can designate a group member so over here i’ve assigned myself in this group which person could define their function and make them the leader of this sort of billing ticket other than that you can likewise appoint various in the group area you can likewise designate different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have raised a particular circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and useful and i’ll capture you people in the next video Freshdesk Addin For Linking To Other Domains

 

 

Freshdesk Addin For Linking To Other Domains – Delight your customers

So we are talking about…Freshdesk Addin For Linking To Other Domains…you can utilize freshdesk for customer service so let’s start first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you sign up you’re gon na begin which will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can verify your e-mail and listed below that you can see you can add your language whatever sort of language you want on your site change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be called by means of phone e-mail social networks chat or types and listed below that you can add your client support email so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a great pattern and below that you have your customer satisfaction and you can see the percentage of negative actions or positive responses even neutral responses and the overall actions that you have gotten on the ideal side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na include it over here and it’s gon na give you a nice little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and next up below that you have your basic contact and business so you can see those whichever way that you have called individuals you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your service tab is a basic sort of info tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk Addin For Linking To Other Domains support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of various you will find it in your solutions tab and listed below the options tab you have your reports and analytics reports are the standard general summary of how many tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Addin For Linking To Other Domains

see on the ideal side you have your today’s ticket inside so how many tickets you may have sold or so what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent performance assistance operation and your general account settings over here you can see the development or the details of a particular staff member or a group member and below that you can see your various channels of interaction you can also view your workflow and what kind of development you have made what milestones that you have actually reached and how much efficiency each representative has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can change its status you can set its concern and you can likewise set what kind of query it is so what type of concern it is you can likewise appoint a specific representative to this question so you can just add a note basically respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m just going to send that and now i have actually responded to this consumer you can also erase your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable kind of action you need to provide to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the categories you have general starting with us orders and refunds information gifts and coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see for how long will shipment take that’s a concern that is typically asked you can just publish this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket undoubtedly the question is various however i’m simply choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned kinds so you’re going to click on suggested services and you can see different short articles that are a pre-written answer to a client question and you can just place that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is a very simple formula for your agents to follow so they can easily react to e-mails so another terrific feature that freshdesk really provides is producing groups so if you click on groups in the admin area you can produce different groups for different functions so if a ticket and a problem is associated with billing you can assign a group member so over here i have actually appointed myself in this group which person could define their function and make them the leader of this sort of billing ticket other than that you can likewise assign various in the group area you can also appoint different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have elevated a certain circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys found this easy to understand and handy and i’ll catch you people in the next video Freshdesk Addin For Linking To Other Domains