So we are talking about…Freshdesk Account Types…you can use freshdesk for customer service so let’s get started first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you register you’re gon na get going which will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can confirm your email and below that you can see you can include your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be contacted via phone email social networks chat or forms and listed below that you can add your client support email so if someone is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our
unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to show you a great trend and listed below that you have your consumer complete satisfaction and you can see the portion of favorable actions or negative responses even neutral actions and the total responses that you have gotten on the ideal side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a good little tip on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive below that you have your basic contact and business so you can view those whichever manner in which you have contacted people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever sort of account details that you have about them below that you have your services tab so your service tab is a general sort of info tab which enables you to view your email marketing your legal requirements
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your service related statements so if there is something that is kind of various you will discover it in your options tab and below the services tab you have your reports and analytics reports are the fundamental general summary of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also view your ticket volume trends so you can Freshdesk Account Types
see on the right side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent efficiency assistance operation and your general account settings over here you can see the progress or the information of a certain team member or a group member and listed below that you can see your different channels of interaction you can likewise view your workflow and what sort of progress you have actually made what milestones that you have reached and how much efficiency each representative has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its concern and you can likewise set what kind of inquiry it is so what type of concern it is you can likewise assign a specific representative to this query so you can simply include a note generally respond
tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send out that and now i have replied to this customer you can likewise erase your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable sort of response you need to provide to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have actually general getting going with us refunds and orders details presents and discount coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see for how long will shipment take that’s a question that is typically asked you can just publish this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the concern is different however i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended options and canned forms so you’re going to click on suggested services and you can see various posts that are a pre-written answer to a client concern and you can just insert that pre-written details into your reaction and send it without needing to
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retype the exact same type of answers again and again so this is an extremely simple formula for your representatives to follow so they can easily respond to emails so another terrific feature that freshdesk really supplies is creating groups so if you click groups in the admin area you can create different groups for different functions so if a problem and a ticket is connected to billing you can designate a group member so over here i have actually designated myself in this group and that person could define their role and make them the leader of this sort of billing ticket other than that you can likewise appoint different in the group section you can also designate different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have elevated a certain scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and helpful and i’ll catch you guys in the next video Freshdesk Account Types