Freshdesk Academy Login – Delight your customers

So we are talking about…Freshdesk Academy Login…you can utilize freshdesk for customer service so let’s get started to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you register you’re gon na get going and that will fill your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can verify your email and listed below that you can see you can include your language whatever kind of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be contacted through phone email social media chat or kinds and listed below that you can include your consumer assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to show you a great trend and listed below that you have your client complete satisfaction and you can see the portion of unfavorable reactions or positive reactions even neutral reactions and the overall responses that you have gotten on the right side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na offer you a nice little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive below that you have your basic contact and business so you can see those whichever way that you have called people you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your solution tab is a general sort of information tab which enables you to view your e-mail marketing your legal requirements

Get Freshdesk Academy Login support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of various you will find it in your services tab and below the solutions tab you have your reports and analytics reports are the basic general summary of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Academy Login

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered approximately what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent performance support operation and your basic account settings over here you can view the development or the information of a specific employee or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what kind of progress you have actually made what milestones that you have actually reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can change its status you can set its concern and you can also set what type of question it is so what kind of concern it is you can also designate a specific agent to this question so you can just include a note basically reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s immediately going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have actually replied to this consumer you can also erase your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar type of action you need to give to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually general getting started with us orders and refunds information gifts and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see how long will delivery take that’s a concern that is often asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample simply select this ticket clearly the concern is various but i’m simply selecting this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended solutions and canned kinds so you’re going to click on recommended solutions and you can see various posts that are a pre-written answer to a customer concern and you can simply place that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is a really easy formula for your representatives to follow so they can quickly react to emails so another excellent function that freshdesk actually provides is producing groups so if you click on groups in the admin section you can create different groups for various functions so if a ticket and an issue is associated with billing you can assign a group member so over here i have actually appointed myself in this group which individual could define their role and make them the leader of this type of billing ticket besides that you can likewise designate various in the group area you can likewise appoint various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have elevated a particular scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll catch you people in the next video Freshdesk Academy Login

 

 

Freshdesk Academy Login – Delight your customers

So we are talking about…Freshdesk Academy Login…you can use freshdesk for customer service so let’s begin first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as quickly as you register you’re gon na get started and that will pack your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can verify your e-mail and listed below that you can see you can add your language whatever sort of language you desire on your website alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be contacted by means of phone email social media chat or forms and listed below that you can add your consumer assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a nice trend and listed below that you have your client satisfaction and you can see the portion of unfavorable responses or positive actions even neutral actions and the total reactions that you have actually gotten on the best side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na offer you a good little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to view if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can view those whichever way that you have contacted people you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your option tab is a basic type of details tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Academy Login support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of miscellaneous you will discover it in your options tab and listed below the options tab you have your analytics and reports reports are the standard general summary of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Academy Login

see on the right side you have your today’s ticket inside so how many tickets you might have offered approximately what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative efficiency support operation and your general account settings over here you can see the development or the information of a particular team member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what type of development you have actually made what milestones that you have actually reached and how much efficiency each representative has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its top priority and you can also set what sort of question it is so what type of question it is you can likewise assign a specific representative to this query so you can just add a note basically respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s automatically going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m just going to send that and now i have actually replied to this client you can also delete your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar kind of reaction you require to provide to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have general beginning with us orders and refunds information presents and coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see for how long will delivery take that’s a concern that is frequently asked you can just release this draft and then return to ticketing i’m simply gon na as a sample just choose this ticket clearly the question is various but i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned kinds so you’re going to click recommended services and you can see various articles that are a pre-written answer to a consumer concern and you can just place that pre-written details into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of answers again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to emails so another excellent feature that freshdesk really provides is creating groups so if you click groups in the admin area you can create different groups for various purposes so if an issue and a ticket is associated with billing you can assign a group member so over here i have actually assigned myself in this group and that individual might define their role and make them the leader of this type of billing ticket other than that you can also appoint various in the group section you can likewise designate various tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have raised a specific situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and helpful and i’ll capture you people in the next video Freshdesk Academy Login