Freshdesk 2019 – Delight your customers

So we are talking about…Freshdesk 2019…you can utilize freshdesk for customer care so let’s begin first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you register you’re gon na get started which will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can validate your e-mail and listed below that you can see you can add your language whatever type of language you desire on your site change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be gotten in touch with via phone e-mail social media chat or forms and listed below that you can include your consumer assistance e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our dashboard reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a great trend and below that you have your consumer complete satisfaction and you can see the percentage of unfavorable actions or positive responses even neutral reactions and the total responses that you have actually received on the best side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na offer you a good little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive below that you have your basic contact and business so you can see those whichever way that you have actually gotten in touch with individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your options tab so your solution tab is a basic type of info tab which enables you to view your e-mail marketing your legal requirements

Get Freshdesk 2019 support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of miscellaneous you will discover it in your options tab and listed below the services tab you have your analytics and reports reports are the basic general introduction of how many tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume patterns so you can Freshdesk 2019

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold or two what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative efficiency assistance operation and your general account settings over here you can see the progress or the information of a certain employee or a group member and below that you can see your different channels of interaction you can also view your workflow and what kind of progress you have made what turning points that you have reached and how much performance each agent has you can see that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its concern and you can also set what type of inquiry it is so what kind of concern it is you can also designate a specific agent to this query so you can just include a note generally reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m simply going to send that and now i have responded to this customer you can also erase your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable sort of response you require to give to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the classifications you have general getting going with us orders and refunds info gifts and coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see for how long will delivery take that’s a concern that is typically asked you can simply release this draft and then go back to ticketing i’m just gon na as a sample just select this ticket clearly the question is different however i’m just picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned types so you’re going to click recommended services and you can see different articles that are a pre-written answer to a consumer question and you can just place that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of responses again and again so this is an extremely simple formula for your agents to follow so they can easily respond to emails so another terrific function that freshdesk really provides is creating groups so if you click groups in the admin area you can develop various groups for different functions so if an issue and a ticket is related to billing you can appoint a group member so over here i’ve assigned myself in this group and that individual might specify their role and make them the leader of this type of billing ticket other than that you can also appoint various in the group section you can also designate different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have elevated a certain situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll capture you people in the next video Freshdesk 2019

 

 

Freshdesk 2019 – Delight your customers

So we are talking about…Freshdesk 2019…you can use freshdesk for customer support so let’s get going first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you register you’re gon na begin and that will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can confirm your e-mail and below that you can see you can include your language whatever sort of language you want on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be contacted by means of phone email social media chat or forms and listed below that you can add your consumer support email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a good pattern and listed below that you have your customer fulfillment and you can see the percentage of positive actions or negative responses even neutral reactions and the overall responses that you have gotten on the best side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a nice little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive listed below that you have your basic contact and companies so you can see those whichever manner in which you have gotten in touch with individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your option tab is a general sort of information tab which allows you to view your email marketing your legal requirements

Get Freshdesk 2019 support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of miscellaneous you will find it in your services tab and listed below the solutions tab you have your reports and analytics reports are the basic general summary of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk 2019

see on the best side you have your today’s ticket inside so how many tickets you might have sold or two what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent productivity assistance operation and your basic account settings over here you can see the development or the information of a certain team member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what sort of progress you have actually made what milestones that you have reached and how much productivity each representative has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can change its status you can set its priority and you can also set what kind of question it is so what kind of concern it is you can likewise assign a particular representative to this question so you can just add a note generally respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m just going to send that and now i have responded to this client you can also delete your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable sort of reaction you need to offer to each of your clients again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually general getting going with us refunds and orders information gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see how long will delivery take that’s a question that is typically asked you can simply publish this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket clearly the concern is various but i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended options and canned types so you’re going to click on suggested services and you can see different short articles that are a pre-written answer to a consumer question and you can simply insert that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is a very easy formula for your representatives to follow so they can quickly react to emails so another great feature that freshdesk truly supplies is producing groups so if you click on groups in the admin section you can create various groups for various functions so if a ticket and an issue is associated with billing you can assign a group member so over here i have actually appointed myself in this group and that individual could define their role and make them the leader of this sort of billing ticket other than that you can also designate various in the group area you can likewise appoint different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have raised a specific circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys found this easy to understand and handy and i’ll catch you people in the next video Freshdesk 2019