Freshdesk 2 Tickets – Delight your customers

So we are talking about…Freshdesk 2 Tickets…you can use freshdesk for customer care so let’s start first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you sign up you’re gon na get going which will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can confirm your e-mail and listed below that you can see you can include your language whatever sort of language you desire on your site change the color of your logo design so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be called via phone email social media chat or kinds and below that you can add your consumer support e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to reveal you a great pattern and below that you have your client fulfillment and you can see the percentage of positive actions or unfavorable actions even neutral actions and the overall actions that you have gotten on the right side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a nice little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up below that you have your basic contact and business so you can see those whichever way that you have actually contacted people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your service tab is a basic sort of info tab which allows you to see your email marketing your legal requirements

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your service related statements so if there is something that is type of miscellaneous you will discover it in your solutions tab and below the services tab you have your analytics and reports reports are the basic general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume trends so you can Freshdesk 2 Tickets

see on the ideal side you have your today’s ticket inside so how many tickets you may have sold or two what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative productivity assistance operation and your basic account settings over here you can see the development or the details of a particular staff member or a group member and below that you can see your various channels of communication you can also view your workflow and what kind of development you have made what milestones that you have actually reached and how much performance each agent has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can alter its status you can set its priority and you can also set what kind of question it is so what kind of question it is you can likewise designate a specific representative to this query so you can just include a note basically reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m just going to send that and now i have actually replied to this customer you can likewise delete your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable type of reaction you need to provide to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have general getting going with us refunds and orders information gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will shipment take that’s a concern that is often asked you can just publish this draft and after that return to ticketing i’m just gon na as a sample simply choose this ticket certainly the concern is different however i’m simply selecting this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested solutions and canned forms so you’re going to click recommended services and you can see different articles that are a pre-written answer to a consumer concern and you can just place that pre-written details into your reaction and send it without needing to

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retype the exact same sort of responses again and again so this is a really easy formula for your agents to follow so they can quickly react to e-mails so another excellent function that freshdesk actually supplies is producing groups so if you click groups in the admin area you can create different groups for various purposes so if a ticket and a concern is connected to billing you can appoint a group member so over here i’ve assigned myself in this group and that person could define their function and make them the leader of this sort of billing ticket aside from that you can also designate various in the group section you can likewise assign various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a certain scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll capture you guys in the next video Freshdesk 2 Tickets