Flowauto Freshdesk – Delight your customers

Get Flowauto Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of miscellaneous you will discover it in your options tab and listed below the options tab you have your analytics and reports reports are the standard general summary of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can also see your ticket volume trends so you can Flowauto Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative performance support operation and your basic account settings over here you can view the development or the details of a certain team member or a group member and below that you can see your various channels of interaction you can also view your workflow and what sort of development you have actually made what turning points that you have reached and just how much productivity each agent has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can change its status you can set its concern and you can also set what sort of inquiry it is so what type of question it is you can also assign a particular representative to this question so you can just include a note essentially respond

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s immediately going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have responded to this client you can likewise erase your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar type of response you need to give to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually general getting started with us refunds and orders info presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will delivery take that’s a concern that is frequently asked you can simply release this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket obviously the concern is various but i’m just choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned kinds so you’re going to click on suggested options and you can see various short articles that are a pre-written answer to a customer question and you can simply insert that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of answers again and again so this is a really simple formula for your representatives to follow so they can quickly react to e-mails so another terrific function that freshdesk really supplies is creating groups so if you click on groups in the admin area you can create various groups for various purposes so if a problem and a ticket is associated with billing you can appoint a group member so over here i have actually appointed myself in this group and that individual might specify their function and make them the leader of this kind of billing ticket besides that you can likewise designate various in the group area you can likewise assign different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a certain circumstance and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and handy and i’ll catch you men in the next video Flowauto Freshdesk

So we are talking about…Flowauto Freshdesk…you can utilize freshdesk for customer support so let’s get started to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you sign up you’re gon na start which will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can verify your e-mail and below that you can see you can include your language whatever type of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be gotten in touch with via phone e-mail social networks chat or forms and listed below that you can add your client assistance email so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel shows our

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a nice trend and listed below that you have your customer complete satisfaction and you can see the percentage of favorable actions or negative responses even neutral responses and the overall actions that you have gotten on the ideal side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na give you a nice little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up listed below that you have your basic contact and business so you can see those whichever way that you have called people you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your services tab so your solution tab is a general sort of info tab which enables you to see your email marketing your legal requirements

Get Flowauto Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will discover it in your options tab and listed below the options tab you have your reports and analytics reports are the standard general overview of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can likewise see your ticket volume patterns so you can Flowauto Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative performance support operation and your general account settings over here you can view the progress or the details of a particular employee or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what kind of development you have actually made what milestones that you have reached and how much efficiency each representative has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its top priority and you can also set what type of inquiry it is so what kind of concern it is you can likewise designate a specific agent to this query so you can just include a note generally reply

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the client so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send that and now i have actually replied to this client you can likewise erase your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar type of response you need to offer to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually general starting with us refunds and orders information presents and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will shipment take that’s a question that is often asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample simply choose this ticket certainly the question is various but i’m simply selecting this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended options and canned types so you’re going to click recommended solutions and you can see various short articles that are a pre-written answer to a customer concern and you can simply place that pre-written details into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of responses again and again so this is a very easy formula for your representatives to follow so they can quickly respond to emails so another great function that freshdesk truly provides is developing groups so if you click groups in the admin section you can produce various groups for different purposes so if a ticket and a problem is connected to billing you can designate a group member so over here i have actually appointed myself in this group and that individual might define their function and make them the leader of this type of billing ticket besides that you can also assign different in the group section you can likewise assign different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have elevated a particular situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and handy and i’ll capture you people in the next video Flowauto Freshdesk