Find Freshdesk Imbed Code – Delight your customers

So we are talking about…Find Freshdesk Imbed Code…you can use freshdesk for client service so let’s begin to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you sign up you’re gon na start which will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can confirm your email and below that you can see you can include your language whatever kind of language you desire on your site change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be called by means of phone email social networks chat or forms and listed below that you can include your customer assistance email so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out much better or worse it’s going to show you a great pattern and below that you have your client complete satisfaction and you can see the portion of negative responses or favorable responses even neutral reactions and the overall reactions that you have gotten on the best side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na offer you a great little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up listed below that you have your basic contact and business so you can see those whichever way that you have actually contacted individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your solution tab is a basic type of details tab which permits you to view your email marketing your legal requirements

Get Find Freshdesk Imbed Code support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of various you will find it in your services tab and below the solutions tab you have your analytics and reports reports are the basic general summary of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also view your ticket volume patterns so you can Find Freshdesk Imbed Code

see on the best side you have your today’s ticket inside so how many tickets you might have offered or so what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative efficiency support operation and your basic account settings over here you can view the progress or the information of a specific team member or a group member and listed below that you can see your different channels of interaction you can likewise see your workflow and what kind of progress you have actually made what milestones that you have reached and how much performance each agent has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can change its status you can set its concern and you can likewise set what kind of inquiry it is so what kind of concern it is you can likewise designate a specific agent to this inquiry so you can just add a note basically reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to type in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have replied to this consumer you can likewise delete your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable type of reaction you require to provide to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually basic beginning with us orders and refunds info presents and coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see how long will delivery take that’s a question that is frequently asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket obviously the concern is different but i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended services and canned forms so you’re going to click recommended services and you can see various short articles that are a pre-written answer to a client question and you can just insert that pre-written information into your reaction and send it without having to

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retype the very same kind of answers again and again so this is an extremely simple formula for your agents to follow so they can easily respond to e-mails so another terrific feature that freshdesk actually supplies is producing groups so if you click on groups in the admin section you can create different groups for different functions so if an issue and a ticket is related to billing you can appoint a group member so over here i’ve designated myself in this group which individual could specify their function and make them the leader of this sort of billing ticket besides that you can also designate various in the group section you can likewise designate different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have raised a certain situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and useful and i’ll capture you guys in the next video Find Freshdesk Imbed Code