False Malware Freshdesk – Delight your customers

So we are talking about…False Malware Freshdesk…you can use freshdesk for customer support so let’s start first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you register you’re gon na begin which will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can confirm your e-mail and listed below that you can see you can add your language whatever type of language you want on your website alter the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be contacted through phone e-mail social media chat or types and below that you can include your consumer support e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a nice pattern and listed below that you have your customer complete satisfaction and you can see the percentage of favorable responses or unfavorable responses even neutral responses and the overall reactions that you have actually received on the ideal side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a good little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive below that you have your basic contact and business so you can see those whichever manner in which you have actually called individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your option tab is a basic kind of information tab which permits you to see your e-mail marketing your legal requirements

Get False Malware Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of miscellaneous you will find it in your solutions tab and below the solutions tab you have your analytics and reports reports are the fundamental general overview of how many tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also view your ticket volume patterns so you can False Malware Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have sold or two what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent performance support operation and your basic account settings over here you can view the progress or the information of a specific staff member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what sort of progress you have actually made what milestones that you have reached and just how much efficiency each representative has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its concern and you can likewise set what type of question it is so what kind of concern it is you can likewise appoint a particular agent to this inquiry so you can simply include a note basically respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m just going to send that and now i have replied to this client you can likewise delete your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable sort of reaction you require to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic beginning with us refunds and orders information gifts and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see the length of time will delivery take that’s a concern that is typically asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the question is different but i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended services and canned kinds so you’re going to click on recommended options and you can see various short articles that are a pre-written answer to a customer concern and you can simply insert that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is an extremely easy formula for your agents to follow so they can quickly react to e-mails so another terrific feature that freshdesk really offers is developing groups so if you click on groups in the admin section you can create different groups for different purposes so if a ticket and a problem is related to billing you can appoint a group member so over here i have actually assigned myself in this group and that individual might define their role and make them the leader of this sort of billing ticket aside from that you can likewise appoint various in the group section you can likewise designate various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have raised a particular situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men found this easy to understand and practical and i’ll capture you guys in the next video False Malware Freshdesk

 

 

False Malware Freshdesk – Delight your customers

So we are talking about…False Malware Freshdesk…you can use freshdesk for customer service so let’s get started to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you register you’re gon na start which will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can confirm your email and below that you can see you can include your language whatever sort of language you want on your website change the color of your logo so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be called by means of phone email social media chat or forms and listed below that you can add your customer support e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a nice pattern and below that you have your consumer fulfillment and you can see the percentage of favorable reactions or unfavorable responses even neutral actions and the total reactions that you have actually gotten on the right side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na give you a great little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have actually called people you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your option tab is a basic sort of info tab which permits you to see your email marketing your legal requirements

Get False Malware Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of miscellaneous you will discover it in your services tab and below the options tab you have your analytics and reports reports are the basic general introduction of how many tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can False Malware Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered or two what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative efficiency assistance operation and your general account settings over here you can see the progress or the details of a specific team member or a group member and below that you can see your different channels of interaction you can likewise see your workflow and what type of development you have made what milestones that you have actually reached and just how much performance each agent has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can change its status you can set its concern and you can also set what sort of inquiry it is so what type of concern it is you can likewise assign a particular agent to this query so you can just add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m just going to send that and now i have actually responded to this client you can also delete your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable sort of response you require to give to each of your clients again and again you’re going to go into the services tab and over here you can see there is the categories you have actually basic getting started with us refunds and orders info presents and coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will delivery take that’s a concern that is frequently asked you can just publish this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket undoubtedly the concern is different but i’m just selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested options and canned types so you’re going to click on recommended services and you can see various articles that are a pre-written answer to a customer question and you can just place that pre-written details into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is a very easy formula for your agents to follow so they can quickly react to emails so another terrific feature that freshdesk truly offers is developing groups so if you click groups in the admin area you can develop different groups for different functions so if a ticket and a problem is connected to billing you can appoint a group member so over here i have actually appointed myself in this group which individual might specify their role and make them the leader of this kind of billing ticket other than that you can also assign various in the group section you can likewise appoint different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have elevated a certain situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll capture you people in the next video False Malware Freshdesk