Fairview Freshdesk – Delight your customers

So we are talking about…Fairview Freshdesk…you can utilize freshdesk for customer care so let’s start first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as quickly as you sign up you’re gon na begin and that will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can confirm your e-mail and listed below that you can see you can include your language whatever type of language you want on your site change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be contacted through phone email social networks chat or forms and listed below that you can include your customer support email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a great trend and listed below that you have your customer satisfaction and you can see the percentage of positive responses or negative actions even neutral responses and the total responses that you have gotten on the ideal side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na offer you a great little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to see if you want to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up listed below that you have your basic contact and business so you can see those whichever way that you have actually called people you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them listed below that you have your solutions tab so your option tab is a general kind of information tab which allows you to view your e-mail marketing your legal requirements

Get Fairview Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of various you will discover it in your services tab and listed below the solutions tab you have your analytics and reports reports are the standard general overview of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume trends so you can Fairview Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have sold or so what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative performance support operation and your basic account settings over here you can view the progress or the information of a certain staff member or a group member and below that you can see your different channels of communication you can likewise see your workflow and what sort of progress you have actually made what turning points that you have actually reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can change its status you can set its concern and you can likewise set what kind of question it is so what type of question it is you can likewise assign a particular representative to this query so you can just include a note basically reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m simply going to send that and now i have replied to this customer you can also erase your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar kind of response you need to offer to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually basic beginning with us refunds and orders details presents and vouchers and realities and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see for how long will delivery take that’s a question that is frequently asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket certainly the concern is different however i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned kinds so you’re going to click on recommended solutions and you can see different posts that are a pre-written answer to a consumer concern and you can simply insert that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of responses again and again so this is a very simple formula for your agents to follow so they can easily react to e-mails so another excellent function that freshdesk truly supplies is producing groups so if you click groups in the admin section you can develop different groups for different functions so if an issue and a ticket is associated with billing you can designate a group member so over here i have actually appointed myself in this group and that person might define their function and make them the leader of this kind of billing ticket aside from that you can also assign various in the group area you can also assign different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have raised a specific scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and handy and i’ll capture you guys in the next video Fairview Freshdesk

 

 

Fairview Freshdesk – Delight your customers

So we are talking about…Fairview Freshdesk…you can utilize freshdesk for client service so let’s begin first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as soon as you sign up you’re gon na begin which will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can validate your e-mail and below that you can see you can add your language whatever sort of language you want on your site change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be gotten in touch with by means of phone email social media chat or types and below that you can add your consumer assistance email so if somebody is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a great pattern and listed below that you have your customer complete satisfaction and you can see the portion of unfavorable responses or favorable reactions even neutral responses and the total reactions that you have actually received on the best side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na give you a nice little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and companies so you can see those whichever way that you have contacted people you can see their email addresses uh their business titles their contact number facebook twitter whatever type of account details that you have about them listed below that you have your services tab so your option tab is a general type of details tab which allows you to view your e-mail marketing your legal requirements

Get Fairview Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will find it in your solutions tab and listed below the options tab you have your analytics and reports reports are the standard general summary of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also see your ticket volume patterns so you can Fairview Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent performance support operation and your basic account settings over here you can view the progress or the details of a certain team member or a group member and below that you can see your different channels of interaction you can likewise view your workflow and what sort of progress you have actually made what turning points that you have reached and just how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can alter its status you can set its top priority and you can also set what kind of query it is so what kind of concern it is you can likewise designate a specific agent to this inquiry so you can simply include a note basically reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have responded to this client you can also erase your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable sort of reaction you require to give to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have actually general getting started with us orders and refunds info gifts and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see for how long will delivery take that’s a question that is frequently asked you can just publish this draft and then return to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the question is different however i’m simply choosing this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned forms so you’re going to click on recommended options and you can see various posts that are a pre-written answer to a client concern and you can just place that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is a very simple formula for your agents to follow so they can easily react to e-mails so another fantastic function that freshdesk truly provides is creating groups so if you click on groups in the admin section you can create different groups for various purposes so if a ticket and a concern is connected to billing you can assign a group member so over here i have actually assigned myself in this group which individual could specify their function and make them the leader of this kind of billing ticket other than that you can also designate various in the group area you can also designate various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a certain situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men found this easy to understand and handy and i’ll capture you men in the next video Fairview Freshdesk