Facebook Comments Freshdesk – Delight your customers

So we are talking about…Facebook Comments Freshdesk…you can use freshdesk for customer support so let’s get started first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you register you’re gon na start which will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can verify your email and listed below that you can see you can include your language whatever kind of language you desire on your site change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be contacted by means of phone email social media chat or types and listed below that you can add your client support email so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a great trend and below that you have your consumer satisfaction and you can see the percentage of positive actions or negative reactions even neutral actions and the total actions that you have gotten on the right side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na offer you a good little tip on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up below that you have your basic contact and business so you can see those whichever manner in which you have actually called individuals you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your service tab is a basic sort of info tab which enables you to see your e-mail marketing your legal requirements

Get Facebook Comments Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of miscellaneous you will discover it in your options tab and listed below the solutions tab you have your reports and analytics reports are the standard general overview of how many tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume patterns so you can Facebook Comments Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered approximately what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent efficiency assistance operation and your basic account settings over here you can see the progress or the information of a particular team member or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what sort of development you have made what milestones that you have reached and how much performance each agent has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what kind of query it is so what type of question it is you can likewise assign a particular representative to this question so you can just include a note basically respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m just going to send out that and now i have actually responded to this consumer you can also delete your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable sort of response you require to give to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually general getting started with us refunds and orders information presents and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see for how long will delivery take that’s a concern that is typically asked you can simply publish this draft and then go back to ticketing i’m simply gon na as a sample just choose this ticket clearly the question is various however i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested services and canned kinds so you’re going to click recommended solutions and you can see different articles that are a pre-written answer to a consumer concern and you can simply insert that pre-written information into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of answers again and again so this is a very easy formula for your representatives to follow so they can easily react to emails so another great feature that freshdesk actually offers is creating groups so if you click on groups in the admin section you can produce various groups for various purposes so if a concern and a ticket is associated with billing you can appoint a group member so over here i’ve assigned myself in this group which individual could specify their function and make them the leader of this sort of billing ticket aside from that you can also appoint different in the group section you can likewise designate various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have elevated a specific situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and valuable and i’ll capture you men in the next video Facebook Comments Freshdesk

 

 

Facebook Comments Freshdesk – Delight your customers

So we are talking about…Facebook Comments Freshdesk…you can utilize freshdesk for client service so let’s get started first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you register you’re gon na get going and that will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can verify your e-mail and listed below that you can see you can add your language whatever sort of language you want on your website change the color of your logo so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be called by means of phone email social networks chat or kinds and below that you can include your consumer assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can welcome somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a great pattern and listed below that you have your consumer complete satisfaction and you can see the percentage of positive reactions or negative responses even neutral responses and the overall responses that you have actually received on the best side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na offer you a great little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up below that you have your basic contact and companies so you can view those whichever way that you have actually gotten in touch with individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account information that you have about them listed below that you have your solutions tab so your service tab is a basic type of details tab which allows you to see your e-mail marketing your legal requirements

Get Facebook Comments Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of various you will discover it in your services tab and listed below the services tab you have your analytics and reports reports are the basic general summary of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Facebook Comments Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have sold or two what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative productivity support operation and your general account settings over here you can view the progress or the information of a specific employee or a group member and below that you can see your different channels of interaction you can also view your workflow and what kind of development you have made what milestones that you have actually reached and how much performance each representative has you can view that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its concern and you can also set what kind of inquiry it is so what type of concern it is you can likewise appoint a specific agent to this query so you can just add a note generally reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m just going to send out that and now i have replied to this client you can also erase your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar sort of response you require to give to each of your clients again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic starting with us orders and refunds details gifts and discount coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see for how long will shipment take that’s a question that is typically asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket clearly the question is different however i’m simply picking this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended options and canned kinds so you’re going to click recommended services and you can see various short articles that are a pre-written answer to a client question and you can simply insert that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of responses again and again so this is an extremely easy formula for your agents to follow so they can easily react to e-mails so another fantastic feature that freshdesk actually offers is creating groups so if you click groups in the admin section you can develop different groups for various functions so if a ticket and an issue is associated with billing you can designate a group member so over here i have actually appointed myself in this group which individual could define their function and make them the leader of this sort of billing ticket aside from that you can likewise assign various in the group section you can also appoint various tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have elevated a certain scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people found this easy to understand and valuable and i’ll capture you men in the next video Facebook Comments Freshdesk