Escalation Ticket Freshdesk – Delight your customers

So we are talking about…Escalation Ticket Freshdesk…you can use freshdesk for customer service so let’s get going to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you register you’re gon na begin which will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can verify your e-mail and below that you can see you can include your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be contacted via phone e-mail social networks chat or forms and listed below that you can add your customer assistance email so if someone is going to be contacting you you can set that email over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a great pattern and below that you have your client fulfillment and you can see the percentage of favorable actions or unfavorable reactions even neutral responses and the overall actions that you have received on the right side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na give you a nice little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up listed below that you have your basic contact and companies so you can see those whichever way that you have gotten in touch with individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever type of account information that you have about them listed below that you have your services tab so your service tab is a general kind of details tab which enables you to view your e-mail marketing your legal requirements

Get Escalation Ticket Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will find it in your solutions tab and listed below the options tab you have your analytics and reports reports are the standard general introduction of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an aid desk extensive ticket analysis and you can likewise see your ticket volume patterns so you can Escalation Ticket Freshdesk

see on the best side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative efficiency support operation and your general account settings over here you can view the development or the details of a specific employee or a group member and below that you can see your various channels of communication you can also view your workflow and what kind of progress you have made what turning points that you have actually reached and how much productivity each representative has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what type of inquiry it is so what type of concern it is you can also appoint a particular agent to this inquiry so you can just include a note basically reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have responded to this customer you can also delete your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable kind of action you require to offer to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have basic starting with us refunds and orders info gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see how long will shipment take that’s a concern that is often asked you can simply release this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket obviously the question is various but i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see suggested options and canned forms so you’re going to click recommended solutions and you can see various posts that are a pre-written answer to a consumer concern and you can just place that pre-written details into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is an extremely easy formula for your representatives to follow so they can quickly respond to e-mails so another fantastic function that freshdesk really supplies is creating groups so if you click groups in the admin area you can develop different groups for various functions so if an issue and a ticket is connected to billing you can designate a group member so over here i have actually assigned myself in this group which person might specify their function and make them the leader of this sort of billing ticket aside from that you can likewise designate different in the group area you can also appoint different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have elevated a particular scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people found this easy to understand and handy and i’ll catch you men in the next video Escalation Ticket Freshdesk

 

 

Escalation Ticket Freshdesk – Delight your customers

So we are talking about…Escalation Ticket Freshdesk…you can use freshdesk for customer support so let’s get going first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you register you’re gon na get started and that will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can verify your email and below that you can see you can add your language whatever sort of language you desire on your website change the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be gotten in touch with through phone e-mail social media chat or forms and listed below that you can add your customer support e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to show you a nice pattern and below that you have your client complete satisfaction and you can see the percentage of positive responses or unfavorable responses even neutral responses and the total responses that you have actually received on the ideal side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na give you a great little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up listed below that you have your basic contact and business so you can view those whichever manner in which you have contacted individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever type of account information that you have about them below that you have your options tab so your service tab is a basic type of details tab which allows you to view your email marketing your legal requirements

Get Escalation Ticket Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of various you will find it in your options tab and below the options tab you have your reports and analytics reports are the standard general summary of how many tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume patterns so you can Escalation Ticket Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you may have sold or so what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent productivity support operation and your general account settings over here you can view the development or the information of a specific staff member or a group member and below that you can see your different channels of interaction you can likewise see your workflow and what kind of progress you have made what turning points that you have actually reached and how much productivity each agent has you can see that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can change its status you can set its top priority and you can likewise set what kind of query it is so what type of concern it is you can likewise appoint a particular agent to this inquiry so you can simply include a note essentially respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m just going to send that and now i have replied to this customer you can also erase your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar kind of action you require to offer to each of your clients again and again you’re going to go into the services tab and over here you can see there is the classifications you have basic beginning with us orders and refunds info presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see how long will shipment take that’s a concern that is frequently asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample just choose this ticket obviously the concern is various however i’m just picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended options and canned types so you’re going to click on suggested solutions and you can see various articles that are a pre-written answer to a client concern and you can simply place that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is an extremely easy formula for your agents to follow so they can quickly react to e-mails so another terrific feature that freshdesk really offers is producing groups so if you click on groups in the admin section you can create different groups for various purposes so if a problem and a ticket is related to billing you can appoint a group member so over here i have actually designated myself in this group and that individual could specify their role and make them the leader of this kind of billing ticket besides that you can also assign different in the group area you can also assign various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have elevated a certain circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll capture you guys in the next video Escalation Ticket Freshdesk