Embed A Widget In Freshdesk – Delight your customers

So we are talking about…Embed A Widget In Freshdesk…you can use freshdesk for customer service so let’s begin first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you register you’re gon na begin which will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can validate your email and below that you can see you can add your language whatever kind of language you desire on your site change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be called via phone email social media chat or types and listed below that you can include your client support email so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our control panel shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a great pattern and listed below that you have your customer fulfillment and you can see the percentage of unfavorable actions or positive reactions even neutral reactions and the total responses that you have received on the ideal side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na give you a good little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive below that you have your basic contact and business so you can see those whichever manner in which you have actually called people you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your solution tab is a general kind of details tab which permits you to see your e-mail marketing your legal requirements

Get Embed A Widget In Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of various you will find it in your options tab and below the solutions tab you have your reports and analytics reports are the basic general introduction of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume patterns so you can Embed A Widget In Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you may have sold or two what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent efficiency assistance operation and your general account settings over here you can view the development or the information of a specific staff member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what sort of development you have actually made what turning points that you have actually reached and just how much efficiency each agent has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its priority and you can likewise set what type of query it is so what kind of concern it is you can likewise appoint a specific representative to this inquiry so you can simply include a note basically respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m just going to send out that and now i have actually responded to this customer you can likewise delete your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar type of response you require to give to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have basic starting with us orders and refunds information gifts and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see how long will shipment take that’s a concern that is often asked you can simply release this draft and after that go back to ticketing i’m simply gon na as a sample just choose this ticket certainly the concern is different but i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended services and canned types so you’re going to click on recommended services and you can see various short articles that are a pre-written answer to a consumer question and you can just place that pre-written info into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of responses again and again so this is an extremely easy formula for your representatives to follow so they can easily react to emails so another great function that freshdesk really offers is developing groups so if you click groups in the admin area you can produce different groups for different functions so if a ticket and a problem is related to billing you can designate a group member so over here i have actually appointed myself in this group which individual might define their role and make them the leader of this type of billing ticket aside from that you can likewise assign various in the group section you can likewise appoint various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a particular situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and helpful and i’ll capture you guys in the next video Embed A Widget In Freshdesk

 

 

Embed A Widget In Freshdesk – Delight your customers

So we are talking about…Embed A Widget In Freshdesk…you can use freshdesk for client service so let’s start to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for free as soon as you sign up you’re gon na start which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can confirm your email and below that you can see you can include your language whatever kind of language you desire on your site change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be gotten in touch with through phone e-mail social media chat or forms and listed below that you can add your customer support e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a great trend and listed below that you have your customer complete satisfaction and you can see the portion of favorable reactions or negative actions even neutral reactions and the overall responses that you have actually gotten on the right side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a good little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive below that you have your basic contact and business so you can see those whichever manner in which you have contacted individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your service tab is a general sort of information tab which allows you to see your e-mail marketing your legal requirements

Get Embed A Widget In Freshdesk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of miscellaneous you will find it in your options tab and below the solutions tab you have your reports and analytics reports are the standard general overview of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also see your ticket volume trends so you can Embed A Widget In Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have sold or so what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative efficiency support operation and your general account settings over here you can see the progress or the information of a certain employee or a group member and listed below that you can see your various channels of interaction you can also view your workflow and what kind of progress you have made what turning points that you have reached and how much efficiency each agent has you can view that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its top priority and you can also set what kind of question it is so what kind of concern it is you can also appoint a specific representative to this inquiry so you can simply include a note basically respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have actually responded to this consumer you can likewise erase your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar sort of response you need to provide to each of your clients again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic beginning with us refunds and orders info gifts and vouchers and facts and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will shipment take that’s a concern that is often asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample simply choose this ticket certainly the concern is various however i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested services and canned forms so you’re going to click on recommended services and you can see various articles that are a pre-written answer to a consumer question and you can just insert that pre-written details into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of answers again and again so this is a really simple formula for your agents to follow so they can quickly respond to e-mails so another fantastic feature that freshdesk actually supplies is developing groups so if you click groups in the admin section you can develop various groups for various functions so if a ticket and a concern is related to billing you can appoint a group member so over here i have actually assigned myself in this group which person could specify their role and make them the leader of this sort of billing ticket besides that you can likewise designate various in the group section you can likewise assign different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a particular circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and practical and i’ll capture you guys in the next video Embed A Widget In Freshdesk