So we are talking about…Email Management Like Freshdesk…you can utilize freshdesk for client service so let’s begin first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you sign up you’re gon na get going and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can confirm your e-mail and below that you can see you can include your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be contacted via phone e-mail social media chat or forms and below that you can add your consumer support email so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our dashboard shows our
unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out better or even worse it’s going to show you a good trend and below that you have your customer fulfillment and you can see the portion of unfavorable actions or positive reactions even neutral responses and the total reactions that you have actually received on the best side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na give you a great little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have called individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your options tab so your option tab is a general type of info tab which permits you to view your email marketing your legal requirements
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your service associated announcements so if there is something that is kind of various you will discover it in your options tab and below the services tab you have your reports and analytics reports are the fundamental general summary of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume patterns so you can Email Management Like Freshdesk
see on the best side you have your today’s ticket inside so how many tickets you might have offered approximately what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative efficiency support operation and your basic account settings over here you can see the progress or the details of a specific employee or a group member and listed below that you can see your different channels of communication you can also view your workflow and what sort of progress you have made what milestones that you have actually reached and how much performance each representative has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what type of question it is so what kind of concern it is you can also assign a particular agent to this query so you can just add a note essentially respond
tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have actually replied to this client you can also delete your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar kind of action you require to offer to each of your clients again and again you’re going to go into the options tab and over here you can see there is the categories you have actually basic starting with us orders and refunds info gifts and vouchers and facts and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see for how long will shipment take that’s a concern that is often asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample just select this ticket clearly the question is different but i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned kinds so you’re going to click suggested services and you can see various articles that are a pre-written answer to a client question and you can just insert that pre-written info into your reaction and send it without needing to
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retype the exact same type of answers again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to emails so another fantastic feature that freshdesk truly provides is creating groups so if you click groups in the admin section you can produce different groups for various functions so if a problem and a ticket is associated with billing you can assign a group member so over here i’ve assigned myself in this group and that individual could define their role and make them the leader of this kind of billing ticket other than that you can likewise designate different in the group area you can likewise assign various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a specific circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and practical and i’ll catch you people in the next video Email Management Like Freshdesk