Eightvape Freshdesk – Delight your customers

So we are talking about…Eightvape Freshdesk…you can use freshdesk for client service so let’s get going to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you register you’re gon na begin and that will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can validate your email and listed below that you can see you can include your language whatever kind of language you desire on your site change the color of your logo so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be called via phone e-mail social networks chat or forms and below that you can add your customer assistance email so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out better or worse it’s going to show you a nice trend and below that you have your client complete satisfaction and you can see the portion of positive actions or negative reactions even neutral actions and the overall responses that you have received on the best side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a good little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up below that you have your basic contact and business so you can see those whichever way that you have called people you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account information that you have about them listed below that you have your services tab so your option tab is a general type of info tab which enables you to see your email marketing your legal requirements

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your service related statements so if there is something that is kind of miscellaneous you will find it in your options tab and below the options tab you have your reports and analytics reports are the fundamental general overview of how many tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Eightvape Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative productivity assistance operation and your basic account settings over here you can see the development or the information of a specific team member or a group member and below that you can see your different channels of interaction you can likewise see your workflow and what kind of development you have actually made what turning points that you have actually reached and just how much efficiency each agent has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can change its status you can set its priority and you can likewise set what kind of query it is so what type of concern it is you can likewise designate a particular representative to this inquiry so you can simply add a note generally respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have actually responded to this consumer you can likewise erase your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable kind of action you require to provide to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general starting with us orders and refunds details presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will shipment take that’s a concern that is typically asked you can just publish this draft and then go back to ticketing i’m just gon na as a sample just select this ticket certainly the question is various but i’m simply picking this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested options and canned kinds so you’re going to click suggested services and you can see different posts that are a pre-written answer to a consumer concern and you can just insert that pre-written details into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is a very simple formula for your representatives to follow so they can quickly react to e-mails so another fantastic function that freshdesk really offers is producing groups so if you click groups in the admin section you can develop various groups for different purposes so if a ticket and a concern is related to billing you can appoint a group member so over here i have actually appointed myself in this group and that individual could specify their role and make them the leader of this kind of billing ticket besides that you can also appoint different in the group area you can likewise designate different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have elevated a particular scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll catch you people in the next video Eightvape Freshdesk

 

 

Eightvape Freshdesk – Delight your customers

So we are talking about…Eightvape Freshdesk…you can utilize freshdesk for client service so let’s get started first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you sign up you’re gon na get started and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can validate your email and below that you can see you can add your language whatever sort of language you desire on your site change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be contacted through phone email social networks chat or types and listed below that you can add your client support e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a good pattern and below that you have your consumer complete satisfaction and you can see the percentage of unfavorable actions or favorable responses even neutral reactions and the overall responses that you have actually gotten on the right side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a good little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and companies so you can see those whichever manner in which you have gotten in touch with people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your options tab so your solution tab is a general type of info tab which permits you to see your email marketing your legal requirements

Get Eightvape Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of miscellaneous you will discover it in your options tab and below the services tab you have your analytics and reports reports are the standard general summary of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Eightvape Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold approximately what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative productivity support operation and your basic account settings over here you can see the progress or the details of a specific employee or a group member and below that you can see your different channels of interaction you can likewise see your workflow and what kind of development you have made what turning points that you have actually reached and just how much productivity each representative has you can view that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its top priority and you can also set what type of question it is so what type of concern it is you can likewise designate a specific representative to this inquiry so you can just add a note generally respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m just going to send that and now i have responded to this client you can likewise erase your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar sort of action you need to offer to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have actually basic beginning with us orders and refunds details gifts and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see for how long will shipment take that’s a question that is often asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the concern is different but i’m just choosing this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested options and canned kinds so you’re going to click on suggested services and you can see various short articles that are a pre-written answer to a customer concern and you can just insert that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a very easy formula for your agents to follow so they can easily react to emails so another terrific feature that freshdesk actually provides is producing groups so if you click on groups in the admin section you can produce various groups for various functions so if a concern and a ticket is related to billing you can assign a group member so over here i’ve designated myself in this group and that person could define their role and make them the leader of this type of billing ticket besides that you can likewise designate various in the group section you can likewise designate various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a specific situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and useful and i’ll capture you people in the next video Eightvape Freshdesk