Edit Signature Freshdesk – Delight your customers

So we are talking about…Edit Signature Freshdesk…you can use freshdesk for client service so let’s start first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you sign up you’re gon na start and that will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can verify your email and below that you can see you can include your language whatever sort of language you want on your website alter the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be gotten in touch with through phone email social media chat or forms and listed below that you can add your customer support email so if somebody is going to be contacting you you can set that email over here and next up you can welcome somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a great pattern and listed below that you have your consumer fulfillment and you can see the percentage of favorable responses or negative reactions even neutral responses and the overall actions that you have received on the ideal side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a nice little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and next up below that you have your basic contact and business so you can see those whichever manner in which you have actually gotten in touch with individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever kind of account information that you have about them below that you have your options tab so your option tab is a basic kind of information tab which permits you to view your email marketing your legal requirements

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your service related announcements so if there is something that is sort of miscellaneous you will discover it in your options tab and listed below the services tab you have your analytics and reports reports are the basic general overview of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Edit Signature Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have offered or two what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative productivity assistance operation and your general account settings over here you can view the progress or the details of a specific employee or a group member and listed below that you can see your different channels of communication you can also see your workflow and what type of progress you have made what milestones that you have actually reached and just how much performance each representative has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can change its status you can set its priority and you can likewise set what sort of inquiry it is so what kind of question it is you can likewise designate a particular representative to this question so you can just include a note generally reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m just going to send that and now i have actually responded to this client you can also delete your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable sort of action you require to give to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually general getting started with us refunds and orders details gifts and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will delivery take that’s a concern that is typically asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample just select this ticket certainly the question is different but i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned types so you’re going to click on recommended services and you can see various short articles that are a pre-written answer to a consumer concern and you can just place that pre-written info into your action and send it without needing to

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retype the exact same type of responses again and again so this is a really easy formula for your agents to follow so they can quickly respond to emails so another fantastic feature that freshdesk actually supplies is creating groups so if you click groups in the admin section you can develop different groups for different functions so if a concern and a ticket is associated with billing you can designate a group member so over here i’ve appointed myself in this group which individual might specify their role and make them the leader of this sort of billing ticket besides that you can also assign different in the group area you can likewise appoint various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have raised a particular scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and useful and i’ll catch you men in the next video Edit Signature Freshdesk