Edit Pages In Freshdesk – Delight your customers

So we are talking about…Edit Pages In Freshdesk…you can utilize freshdesk for customer support so let’s begin to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you register you’re gon na get going and that will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can verify your e-mail and listed below that you can see you can add your language whatever type of language you desire on your site change the color of your logo design so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be contacted via phone email social networks chat or types and below that you can add your consumer assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great pattern and listed below that you have your customer fulfillment and you can see the percentage of favorable responses or negative reactions even neutral actions and the overall responses that you have actually received on the ideal side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na add it over here and it’s gon na give you a great little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up listed below that you have your basic contact and business so you can view those whichever manner in which you have contacted people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your option tab is a basic type of info tab which enables you to see your email marketing your legal requirements

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your service related statements so if there is something that is type of various you will discover it in your solutions tab and below the options tab you have your analytics and reports reports are the standard general introduction of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Edit Pages In Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have sold or so what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative productivity support operation and your basic account settings over here you can see the development or the details of a specific employee or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what kind of progress you have made what milestones that you have reached and how much performance each representative has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its concern and you can likewise set what kind of inquiry it is so what type of question it is you can also appoint a specific representative to this question so you can just add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have responded to this customer you can likewise erase your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar kind of reaction you require to give to each of your clients again and again you’re going to go into the options tab and over here you can see there is the classifications you have general beginning with us refunds and orders info gifts and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will delivery take that’s a question that is typically asked you can simply release this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket obviously the question is different however i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested options and canned kinds so you’re going to click recommended solutions and you can see different articles that are a pre-written answer to a client question and you can simply place that pre-written info into your action and send it without having to

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retype the same sort of answers again and again so this is an extremely easy formula for your agents to follow so they can quickly respond to emails so another terrific function that freshdesk actually supplies is producing groups so if you click on groups in the admin section you can develop various groups for different functions so if a ticket and an issue is associated with billing you can appoint a group member so over here i’ve appointed myself in this group which person might define their function and make them the leader of this sort of billing ticket other than that you can also appoint different in the group section you can likewise assign various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have elevated a particular scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and helpful and i’ll capture you guys in the next video Edit Pages In Freshdesk