Edit Freshdesk Account – Delight your customers

So we are talking about…Edit Freshdesk Account…you can use freshdesk for customer service so let’s get started first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you register you’re gon na begin which will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can confirm your e-mail and listed below that you can see you can add your language whatever kind of language you want on your site alter the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be contacted by means of phone e-mail social media chat or kinds and listed below that you can add your customer support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out better or worse it’s going to show you a great pattern and listed below that you have your customer fulfillment and you can see the percentage of positive actions or unfavorable actions even neutral actions and the overall responses that you have actually gotten on the ideal side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na add it over here and it’s gon na give you a good little tip on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to view if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up below that you have your basic contact and business so you can view those whichever way that you have actually gotten in touch with people you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them listed below that you have your solutions tab so your service tab is a general type of info tab which permits you to see your email marketing your legal requirements

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your service associated statements so if there is something that is sort of miscellaneous you will discover it in your solutions tab and below the services tab you have your analytics and reports reports are the standard general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can also view your ticket volume trends so you can Edit Freshdesk Account

see on the right side you have your today’s ticket inside so how many tickets you may have sold or so what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent efficiency assistance operation and your basic account settings over here you can view the development or the information of a particular staff member or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what type of progress you have made what turning points that you have reached and just how much efficiency each agent has you can view that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can change its status you can set its top priority and you can also set what sort of inquiry it is so what type of question it is you can also designate a particular agent to this inquiry so you can just include a note generally reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m simply going to send that and now i have replied to this client you can likewise delete your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar type of reaction you need to provide to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the categories you have basic beginning with us orders and refunds details presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will shipment take that’s a concern that is often asked you can simply release this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket undoubtedly the question is various however i’m just picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended solutions and canned kinds so you’re going to click suggested services and you can see various posts that are a pre-written answer to a consumer concern and you can just insert that pre-written details into your reaction and send it without having to

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retype the same sort of answers again and again so this is a very easy formula for your agents to follow so they can easily react to emails so another excellent function that freshdesk actually provides is creating groups so if you click on groups in the admin section you can develop different groups for various functions so if a concern and a ticket is connected to billing you can appoint a group member so over here i have actually appointed myself in this group and that individual might define their function and make them the leader of this kind of billing ticket aside from that you can likewise appoint different in the group area you can likewise assign different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a specific scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and valuable and i’ll capture you men in the next video Edit Freshdesk Account