Ecsd Freshdesk – Delight your customers

So we are talking about…Ecsd Freshdesk…you can utilize freshdesk for customer support so let’s begin to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you register you’re gon na get going and that will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can verify your e-mail and below that you can see you can include your language whatever sort of language you want on your website alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be contacted via phone email social media chat or types and listed below that you can include your consumer support email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our control panel reveals our

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unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a good pattern and listed below that you have your consumer satisfaction and you can see the portion of negative actions or favorable reactions even neutral responses and the overall actions that you have actually received on the best side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na give you a nice little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can see those whichever way that you have actually contacted individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your service tab is a general type of information tab which allows you to view your e-mail marketing your legal requirements

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your service associated statements so if there is something that is sort of various you will find it in your services tab and below the options tab you have your reports and analytics reports are the standard general overview of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume trends so you can Ecsd Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have sold or so what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative efficiency support operation and your general account settings over here you can see the development or the details of a specific employee or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what type of progress you have made what turning points that you have reached and how much productivity each agent has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its priority and you can also set what sort of question it is so what type of question it is you can also designate a particular agent to this question so you can simply add a note basically respond

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tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have responded to this consumer you can also delete your actions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable kind of action you need to give to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have general getting going with us orders and refunds details presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will delivery take that’s a question that is frequently asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample simply choose this ticket certainly the question is various but i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended solutions and canned forms so you’re going to click recommended options and you can see different short articles that are a pre-written answer to a consumer question and you can simply insert that pre-written information into your action and send it without needing to

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retype the very same kind of responses again and again so this is a very easy formula for your agents to follow so they can quickly react to e-mails so another great feature that freshdesk truly offers is developing groups so if you click groups in the admin section you can develop various groups for various functions so if a concern and a ticket is connected to billing you can designate a group member so over here i have actually assigned myself in this group which individual could specify their role and make them the leader of this type of billing ticket aside from that you can also appoint various in the group section you can also appoint various tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have elevated a particular situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people found this easy to understand and useful and i’ll capture you people in the next video Ecsd Freshdesk

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