Early Access Conditional Fields Freshdesk – Delight your customers

So we are talking about…Early Access Conditional Fields Freshdesk…you can use freshdesk for customer care so let’s start to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you register you’re gon na start which will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can confirm your e-mail and below that you can see you can add your language whatever type of language you desire on your website change the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be called through phone e-mail social media chat or forms and below that you can include your consumer assistance e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a good trend and below that you have your customer fulfillment and you can see the portion of positive reactions or unfavorable reactions even neutral responses and the overall actions that you have received on the right side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na offer you a great little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up listed below that you have your basic contact and business so you can view those whichever way that you have actually gotten in touch with people you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account details that you have about them listed below that you have your services tab so your solution tab is a general sort of details tab which allows you to view your e-mail marketing your legal requirements

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your service associated statements so if there is something that is type of miscellaneous you will discover it in your options tab and below the services tab you have your reports and analytics reports are the standard general introduction of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Early Access Conditional Fields Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered or two what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent efficiency assistance operation and your general account settings over here you can view the development or the information of a specific staff member or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what sort of development you have actually made what milestones that you have actually reached and just how much efficiency each representative has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its concern and you can also set what kind of query it is so what type of concern it is you can also assign a particular agent to this query so you can simply include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the client so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m just going to send out that and now i have responded to this client you can also delete your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar sort of response you require to give to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have basic getting started with us refunds and orders info presents and vouchers and truths and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see for how long will shipment take that’s a question that is typically asked you can just release this draft and after that return to ticketing i’m just gon na as a sample simply select this ticket obviously the question is various however i’m just picking this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click recommended services and you can see various short articles that are a pre-written answer to a client question and you can just place that pre-written information into your action and send it without needing to

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retype the very same kind of answers again and again so this is an extremely simple formula for your agents to follow so they can quickly react to emails so another fantastic function that freshdesk truly supplies is creating groups so if you click groups in the admin section you can produce different groups for various purposes so if a problem and a ticket is connected to billing you can appoint a group member so over here i’ve designated myself in this group and that person could specify their role and make them the leader of this kind of billing ticket other than that you can likewise designate different in the group section you can likewise designate various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a certain circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and handy and i’ll catch you guys in the next video Early Access Conditional Fields Freshdesk