E-commer Freshdesk – Delight your customers

So we are talking about…E-commer Freshdesk…you can utilize freshdesk for customer care so let’s get going to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you sign up you’re gon na begin and that will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can validate your email and listed below that you can see you can include your language whatever sort of language you desire on your website change the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na pick your assistance channel so how you can be contacted through phone email social media chat or types and listed below that you can include your customer support email so if someone is going to be contacting you you can set that email over here and next up you can welcome somebody to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our dashboard shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a great trend and below that you have your consumer satisfaction and you can see the percentage of unfavorable responses or positive actions even neutral responses and the total responses that you have gotten on the ideal side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na offer you a nice little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive below that you have your basic contact and business so you can see those whichever manner in which you have actually gotten in touch with individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your solution tab is a general sort of details tab which allows you to see your e-mail marketing your legal requirements

Get E-commer Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of miscellaneous you will discover it in your solutions tab and below the solutions tab you have your analytics and reports reports are the standard general overview of how many tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume patterns so you can E-commer Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you may have sold or two what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative productivity support operation and your basic account settings over here you can see the progress or the details of a particular staff member or a group member and below that you can see your various channels of communication you can also view your workflow and what kind of progress you have actually made what turning points that you have actually reached and how much performance each agent has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what sort of ticket this is you can change its status you can set its top priority and you can also set what sort of query it is so what type of concern it is you can likewise designate a specific representative to this inquiry so you can just include a note basically reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have responded to this customer you can likewise erase your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar kind of reaction you require to provide to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually general beginning with us orders and refunds details gifts and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will shipment take that’s a concern that is frequently asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket clearly the concern is different but i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended options and canned kinds so you’re going to click on recommended solutions and you can see various articles that are a pre-written answer to a consumer concern and you can simply place that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of answers again and again so this is a really simple formula for your agents to follow so they can easily react to e-mails so another great feature that freshdesk really supplies is producing groups so if you click groups in the admin area you can produce different groups for different purposes so if a ticket and a concern is associated with billing you can appoint a group member so over here i have actually designated myself in this group and that individual could define their function and make them the leader of this kind of billing ticket other than that you can also appoint different in the group section you can also designate various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a particular situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and practical and i’ll catch you people in the next video E-commer Freshdesk