Dynamic Content Triggers Freshdesk – Delight your customers

So we are talking about…Dynamic Content Triggers Freshdesk…you can utilize freshdesk for customer care so let’s start first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you register you’re gon na start which will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can validate your e-mail and listed below that you can see you can include your language whatever sort of language you want on your website alter the color of your logo so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be called via phone e-mail social networks chat or forms and listed below that you can include your consumer assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great trend and listed below that you have your consumer satisfaction and you can see the percentage of favorable responses or unfavorable actions even neutral actions and the overall responses that you have received on the ideal side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na give you a good little tip on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up below that you have your basic contact and business so you can view those whichever manner in which you have actually gotten in touch with people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your solution tab is a general kind of details tab which permits you to view your email marketing your legal requirements

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your service related statements so if there is something that is type of various you will discover it in your services tab and listed below the services tab you have your analytics and reports reports are the standard general introduction of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume patterns so you can Dynamic Content Triggers Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have offered approximately what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can view the development or the information of a specific employee or a group member and listed below that you can see your various channels of communication you can likewise view your workflow and what type of progress you have actually made what milestones that you have reached and just how much productivity each agent has you can view that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its top priority and you can likewise set what kind of query it is so what kind of concern it is you can likewise designate a specific representative to this query so you can just include a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m just going to send out that and now i have actually replied to this customer you can also erase your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar type of response you require to provide to each of your clients again and again you’re going to go into the options tab and over here you can see there is the categories you have actually basic starting with us orders and refunds info presents and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will shipment take that’s a question that is typically asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample simply select this ticket certainly the question is different however i’m simply choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned forms so you’re going to click on suggested services and you can see various articles that are a pre-written answer to a customer question and you can simply place that pre-written information into your response and send it without needing to

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retype the exact same sort of answers again and again so this is a really easy formula for your representatives to follow so they can quickly respond to emails so another terrific function that freshdesk actually supplies is creating groups so if you click groups in the admin area you can produce various groups for different purposes so if a concern and a ticket is related to billing you can designate a group member so over here i have actually assigned myself in this group and that person might specify their function and make them the leader of this type of billing ticket other than that you can likewise assign different in the group section you can likewise assign different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have elevated a particular situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and useful and i’ll capture you people in the next video Dynamic Content Triggers Freshdesk