Dynamic Content Placeholders Freshdesk – Delight your customers

So we are talking about…Dynamic Content Placeholders Freshdesk…you can utilize freshdesk for customer care so let’s start first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na get started which will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can validate your e-mail and listed below that you can see you can include your language whatever kind of language you want on your website alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be gotten in touch with via phone email social media chat or kinds and below that you can include your client support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a good trend and below that you have your client satisfaction and you can see the portion of negative reactions or positive actions even neutral responses and the overall actions that you have gotten on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a good little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive below that you have your basic contact and business so you can view those whichever way that you have contacted people you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account information that you have about them listed below that you have your solutions tab so your option tab is a general kind of details tab which permits you to view your e-mail marketing your legal requirements

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your service related announcements so if there is something that is type of various you will find it in your services tab and listed below the solutions tab you have your analytics and reports reports are the fundamental general summary of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can also see your ticket volume patterns so you can Dynamic Content Placeholders Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative efficiency support operation and your general account settings over here you can view the development or the information of a specific employee or a group member and listed below that you can see your various channels of interaction you can also view your workflow and what sort of progress you have actually made what turning points that you have reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its concern and you can likewise set what type of inquiry it is so what type of concern it is you can likewise assign a specific agent to this query so you can simply include a note generally respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have actually replied to this client you can likewise delete your actions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar sort of reaction you need to give to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the categories you have basic starting with us refunds and orders details gifts and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see how long will delivery take that’s a question that is frequently asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample just select this ticket clearly the question is different however i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned forms so you’re going to click suggested options and you can see various short articles that are a pre-written answer to a client concern and you can simply insert that pre-written details into your reaction and send it without having to

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retype the same type of responses again and again so this is a very simple formula for your representatives to follow so they can quickly respond to e-mails so another fantastic feature that freshdesk really provides is developing groups so if you click groups in the admin section you can create various groups for different purposes so if a concern and a ticket is connected to billing you can assign a group member so over here i’ve assigned myself in this group and that person could define their function and make them the leader of this type of billing ticket other than that you can also designate various in the group section you can likewise assign various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a particular scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and practical and i’ll catch you guys in the next video Dynamic Content Placeholders Freshdesk