Dsd Digital Freshdesk – Delight your customers

So we are talking about…Dsd Digital Freshdesk…you can use freshdesk for customer care so let’s begin first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you sign up you’re gon na get started and that will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can validate your e-mail and below that you can see you can include your language whatever type of language you want on your website change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be contacted by means of phone email social networks chat or forms and below that you can add your customer support email so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a nice pattern and below that you have your client fulfillment and you can see the percentage of positive actions or negative responses even neutral reactions and the overall reactions that you have received on the right side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a good little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up listed below that you have your basic contact and companies so you can see those whichever way that you have called people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your option tab is a basic type of details tab which allows you to view your email marketing your legal requirements

Get Dsd Digital Freshdesk support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of various you will find it in your options tab and listed below the services tab you have your analytics and reports reports are the basic general introduction of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Dsd Digital Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have offered approximately what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative efficiency assistance operation and your general account settings over here you can view the development or the information of a specific staff member or a group member and listed below that you can see your various channels of communication you can also see your workflow and what sort of progress you have actually made what milestones that you have actually reached and just how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its priority and you can also set what kind of inquiry it is so what kind of concern it is you can also appoint a specific agent to this query so you can simply add a note basically respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m just going to send that and now i have responded to this consumer you can also delete your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar kind of response you require to provide to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have actually basic starting with us orders and refunds information gifts and discount coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will delivery take that’s a question that is typically asked you can just publish this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket certainly the concern is different but i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested services and canned kinds so you’re going to click on recommended services and you can see various short articles that are a pre-written answer to a consumer concern and you can simply place that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is a very easy formula for your representatives to follow so they can quickly react to e-mails so another great feature that freshdesk actually provides is developing groups so if you click groups in the admin section you can develop various groups for various functions so if a ticket and an issue is connected to billing you can assign a group member so over here i’ve assigned myself in this group and that individual might define their function and make them the leader of this sort of billing ticket aside from that you can also designate different in the group area you can also assign various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have elevated a specific circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll capture you people in the next video Dsd Digital Freshdesk