Dpa Freshdesk – Delight your customers

So we are talking about…Dpa Freshdesk…you can use freshdesk for customer service so let’s get going first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you sign up you’re gon na get started which will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can verify your e-mail and listed below that you can see you can add your language whatever kind of language you desire on your site change the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be contacted by means of phone e-mail social networks chat or kinds and below that you can include your consumer support e-mail so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our control panel reveals our

https://www.youtube.com/watch?v=xdgD77Sy_XY

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a great trend and listed below that you have your client fulfillment and you can see the percentage of positive actions or negative actions even neutral actions and the overall reactions that you have gotten on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a great little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and business so you can view those whichever way that you have contacted people you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever type of account details that you have about them below that you have your services tab so your solution tab is a basic type of info tab which permits you to see your e-mail marketing your legal requirements

Get Dpa Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of miscellaneous you will discover it in your services tab and listed below the solutions tab you have your reports and analytics reports are the fundamental general overview of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Dpa Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you may have sold approximately what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent performance support operation and your basic account settings over here you can view the progress or the information of a specific team member or a group member and below that you can see your different channels of communication you can likewise see your workflow and what kind of development you have actually made what turning points that you have reached and just how much productivity each representative has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its priority and you can also set what type of question it is so what kind of concern it is you can likewise designate a specific agent to this query so you can just add a note generally respond

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tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have responded to this customer you can also delete your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar kind of response you need to give to each of your customers again and again you’re going to go into the services tab and over here you can see there is the categories you have basic beginning with us refunds and orders information gifts and coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will shipment take that’s a question that is often asked you can simply publish this draft and after that return to ticketing i’m just gon na as a sample simply select this ticket clearly the concern is different but i’m simply selecting this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click suggested solutions and you can see various articles that are a pre-written answer to a client question and you can simply place that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is an extremely simple formula for your agents to follow so they can easily respond to emails so another terrific feature that freshdesk really supplies is producing groups so if you click on groups in the admin area you can develop different groups for different functions so if a problem and a ticket is associated with billing you can appoint a group member so over here i’ve appointed myself in this group and that individual could define their function and make them the leader of this kind of billing ticket besides that you can likewise designate different in the group section you can likewise assign different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have elevated a specific scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and practical and i’ll catch you men in the next video Dpa Freshdesk

https://www.youtube.com/watch?v=mV0HJR8nodA

 

 

Dpa Freshdesk – Delight your customers

So we are talking about…Dpa Freshdesk…you can use freshdesk for customer support so let’s get going first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you sign up you’re gon na start and that will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can validate your email and below that you can see you can include your language whatever kind of language you desire on your website alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with through phone email social media chat or types and listed below that you can include your consumer support email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out better or even worse it’s going to show you a good trend and below that you have your customer satisfaction and you can see the portion of unfavorable reactions or favorable actions even neutral reactions and the overall actions that you have actually received on the best side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na give you a nice little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up listed below that you have your basic contact and companies so you can view those whichever way that you have actually gotten in touch with people you can see their email addresses uh their company titles their contact number facebook twitter whatever type of account details that you have about them below that you have your solutions tab so your option tab is a basic type of information tab which permits you to view your e-mail marketing your legal requirements

Get Dpa Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of various you will find it in your options tab and listed below the services tab you have your analytics and reports reports are the fundamental general overview of how many tickets you may have sold what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume patterns so you can Dpa Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you may have offered approximately what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency support operation and your basic account settings over here you can see the development or the information of a certain team member or a group member and below that you can see your various channels of communication you can also see your workflow and what sort of development you have made what turning points that you have reached and how much performance each agent has you can see that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its priority and you can likewise set what sort of query it is so what type of concern it is you can likewise designate a particular representative to this question so you can just add a note essentially reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m just going to send that and now i have actually replied to this consumer you can also delete your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable type of reaction you need to offer to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have basic getting started with us orders and refunds info presents and vouchers and truths and concerns so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see the length of time will shipment take that’s a question that is often asked you can just publish this draft and after that go back to ticketing i’m just gon na as a sample just choose this ticket clearly the question is various but i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested solutions and canned types so you’re going to click suggested solutions and you can see different posts that are a pre-written answer to a customer question and you can just insert that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of answers again and again so this is a very easy formula for your agents to follow so they can quickly respond to emails so another great function that freshdesk really supplies is creating groups so if you click groups in the admin section you can produce different groups for various functions so if a problem and a ticket is related to billing you can assign a group member so over here i’ve designated myself in this group which individual could specify their function and make them the leader of this kind of billing ticket aside from that you can likewise designate various in the group area you can also assign various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have raised a specific situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll catch you guys in the next video Dpa Freshdesk