Download Freshdesk For Free – Delight your customers

So we are talking about…Download Freshdesk For Free…you can utilize freshdesk for client service so let’s start first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as quickly as you register you’re gon na begin which will fill your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can confirm your e-mail and listed below that you can see you can add your language whatever type of language you desire on your site alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be called via phone email social networks chat or types and below that you can include your client support email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out much better or worse it’s going to reveal you a great trend and listed below that you have your customer complete satisfaction and you can see the percentage of positive responses or unfavorable actions even neutral responses and the total actions that you have received on the ideal side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a good little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and next up below that you have your basic contact and business so you can see those whichever manner in which you have contacted individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account information that you have about them listed below that you have your options tab so your service tab is a general sort of details tab which permits you to see your email marketing your legal requirements

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your service related announcements so if there is something that is kind of miscellaneous you will discover it in your services tab and below the solutions tab you have your analytics and reports reports are the fundamental general overview of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Download Freshdesk For Free

see on the best side you have your today’s ticket inside so how many tickets you may have offered approximately what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative performance support operation and your general account settings over here you can view the development or the details of a particular team member or a group member and below that you can see your different channels of interaction you can also view your workflow and what sort of progress you have actually made what milestones that you have actually reached and how much performance each representative has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its priority and you can also set what kind of question it is so what kind of question it is you can likewise assign a particular representative to this query so you can just add a note basically reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m just going to send out that and now i have replied to this client you can also erase your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable sort of reaction you need to offer to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually general getting going with us orders and refunds information gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see how long will delivery take that’s a concern that is typically asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample simply select this ticket certainly the question is different however i’m simply selecting this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested services and canned forms so you’re going to click suggested services and you can see different articles that are a pre-written answer to a client question and you can just insert that pre-written info into your action and send it without having to

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retype the same kind of answers again and again so this is an extremely easy formula for your agents to follow so they can quickly respond to emails so another great feature that freshdesk truly provides is developing groups so if you click groups in the admin area you can develop different groups for different functions so if a ticket and an issue is associated with billing you can assign a group member so over here i’ve appointed myself in this group and that individual could specify their role and make them the leader of this type of billing ticket other than that you can likewise assign various in the group area you can likewise designate different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have raised a particular situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys found this easy to understand and useful and i’ll catch you people in the next video Download Freshdesk For Free