Downgrading Users Freshdesk – Delight your customers

So we are talking about…Downgrading Users Freshdesk…you can use freshdesk for customer support so let’s begin first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you register you’re gon na get going and that will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can verify your email and below that you can see you can add your language whatever sort of language you desire on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na select your assistance channel so how you can be called through phone email social networks chat or kinds and listed below that you can include your consumer support email so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome someone to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a nice trend and below that you have your consumer fulfillment and you can see the portion of favorable actions or negative reactions even neutral actions and the overall responses that you have gotten on the best side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na give you a good little tip on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and business so you can view those whichever way that you have actually gotten in touch with individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them below that you have your services tab so your solution tab is a basic type of information tab which allows you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is kind of miscellaneous you will discover it in your options tab and below the services tab you have your analytics and reports reports are the fundamental general overview of how many tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise view your ticket volume patterns so you can Downgrading Users Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have sold approximately what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent efficiency support operation and your basic account settings over here you can see the progress or the details of a particular employee or a group member and below that you can see your different channels of communication you can also view your workflow and what type of development you have made what milestones that you have actually reached and just how much performance each agent has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its top priority and you can also set what kind of query it is so what type of concern it is you can likewise appoint a specific agent to this query so you can just include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s immediately going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send that and now i have actually replied to this client you can also delete your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar type of reaction you require to give to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually general beginning with us orders and refunds details presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will delivery take that’s a question that is frequently asked you can just release this draft and then go back to ticketing i’m just gon na as a sample just choose this ticket clearly the concern is different but i’m simply choosing this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended options and canned forms so you’re going to click on recommended options and you can see various posts that are a pre-written answer to a customer question and you can just place that pre-written info into your reaction and send it without needing to

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retype the same sort of answers again and again so this is a very easy formula for your agents to follow so they can quickly respond to e-mails so another terrific feature that freshdesk really offers is producing groups so if you click groups in the admin section you can develop various groups for various purposes so if a problem and a ticket is related to billing you can appoint a group member so over here i have actually appointed myself in this group and that individual could specify their function and make them the leader of this sort of billing ticket aside from that you can also designate various in the group section you can also assign various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a certain circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and practical and i’ll catch you people in the next video Downgrading Users Freshdesk