Domo Freshdesk Data – Delight your customers

So we are talking about…Domo Freshdesk Data…you can utilize freshdesk for customer service so let’s begin first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you sign up you’re gon na get started and that will load your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can validate your email and listed below that you can see you can add your language whatever type of language you desire on your website change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be contacted by means of phone email social media chat or types and listed below that you can add your consumer assistance e-mail so if someone is going to be contacting you you can set that email over here and next up you can invite someone to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a great pattern and listed below that you have your consumer complete satisfaction and you can see the portion of favorable responses or negative actions even neutral responses and the overall reactions that you have gotten on the ideal side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na provide you a nice little tip on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive below that you have your basic contact and business so you can view those whichever manner in which you have actually called people you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever sort of account details that you have about them listed below that you have your services tab so your solution tab is a basic type of details tab which allows you to see your email marketing your legal requirements

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your service related announcements so if there is something that is sort of miscellaneous you will find it in your services tab and below the solutions tab you have your analytics and reports reports are the standard general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can likewise see your ticket volume trends so you can Domo Freshdesk Data

see on the right side you have your today’s ticket inside so the number of tickets you might have sold or two what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can view the progress or the information of a certain staff member or a group member and below that you can see your various channels of communication you can likewise see your workflow and what sort of progress you have actually made what turning points that you have reached and just how much productivity each representative has you can view that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its top priority and you can likewise set what kind of question it is so what kind of question it is you can likewise appoint a particular representative to this inquiry so you can just include a note essentially reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m simply going to send that and now i have actually responded to this consumer you can also delete your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable kind of response you require to give to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the categories you have general beginning with us orders and refunds details gifts and vouchers and realities and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see how long will delivery take that’s a concern that is typically asked you can just release this draft and after that return to ticketing i’m just gon na as a sample simply choose this ticket clearly the concern is various however i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned types so you’re going to click on recommended services and you can see different articles that are a pre-written answer to a customer question and you can simply insert that pre-written information into your reaction and send it without having to

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retype the very same type of responses again and again so this is a very simple formula for your agents to follow so they can easily respond to emails so another fantastic feature that freshdesk really offers is developing groups so if you click groups in the admin section you can produce various groups for different purposes so if a ticket and a problem is associated with billing you can designate a group member so over here i’ve appointed myself in this group which individual could define their function and make them the leader of this type of billing ticket aside from that you can also appoint different in the group section you can likewise designate various tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a particular situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people found this easy to understand and practical and i’ll catch you people in the next video Domo Freshdesk Data