Does Freshdesk Have Asset Management – Delight your customers

So we are talking about…Does Freshdesk Have Asset Management…you can utilize freshdesk for client service so let’s start first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as soon as you register you’re gon na get started which will pack your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can validate your email and below that you can see you can include your language whatever type of language you want on your website change the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be contacted through phone e-mail social media chat or kinds and below that you can add your client assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a great pattern and below that you have your customer fulfillment and you can see the percentage of favorable actions or unfavorable actions even neutral responses and the total actions that you have actually gotten on the ideal side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na offer you a great little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive listed below that you have your basic contact and companies so you can view those whichever way that you have actually called people you can see their email addresses uh their business titles their telephone number facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your solution tab is a general kind of information tab which allows you to see your e-mail marketing your legal requirements

Get Does Freshdesk Have Asset Management support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of various you will discover it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the basic general summary of how many tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can also see your ticket volume trends so you can Does Freshdesk Have Asset Management

see on the right side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative performance assistance operation and your basic account settings over here you can see the progress or the details of a specific employee or a group member and below that you can see your various channels of communication you can likewise see your workflow and what type of development you have made what milestones that you have reached and just how much performance each representative has you can view that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can change its status you can set its concern and you can also set what sort of inquiry it is so what type of question it is you can also appoint a particular agent to this question so you can just include a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s automatically going to key in hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have replied to this client you can likewise erase your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable sort of action you need to provide to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have basic getting going with us orders and refunds information presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will delivery take that’s a concern that is often asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample just choose this ticket undoubtedly the concern is various but i’m just choosing this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned kinds so you’re going to click on recommended services and you can see various short articles that are a pre-written answer to a client concern and you can just place that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is a really simple formula for your representatives to follow so they can quickly respond to emails so another fantastic feature that freshdesk actually offers is producing groups so if you click groups in the admin section you can create various groups for various functions so if an issue and a ticket is related to billing you can designate a group member so over here i have actually appointed myself in this group which person could define their function and make them the leader of this kind of billing ticket other than that you can likewise appoint various in the group area you can likewise appoint different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have elevated a specific scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys found this easy to understand and helpful and i’ll capture you men in the next video Does Freshdesk Have Asset Management

 

 

Does Freshdesk Have Asset Management – Delight your customers

So we are talking about…Does Freshdesk Have Asset Management…you can use freshdesk for client service so let’s start first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you sign up you’re gon na get going which will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can verify your e-mail and listed below that you can see you can add your language whatever type of language you want on your site alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be contacted through phone e-mail social networks chat or types and listed below that you can include your consumer support e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard reveals our

https://www.youtube.com/watch?v=xdgD77Sy_XY

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a good trend and listed below that you have your consumer fulfillment and you can see the percentage of unfavorable reactions or favorable responses even neutral responses and the total actions that you have actually received on the right side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na give you a nice little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and next up listed below that you have your basic contact and business so you can see those whichever manner in which you have actually called individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your option tab is a basic kind of details tab which permits you to view your email marketing your legal requirements

Get Does Freshdesk Have Asset Management support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of miscellaneous you will discover it in your services tab and below the options tab you have your analytics and reports reports are the basic general overview of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Does Freshdesk Have Asset Management

see on the best side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity assistance operation and your basic account settings over here you can view the progress or the information of a certain team member or a group member and below that you can see your different channels of interaction you can also see your workflow and what sort of development you have made what turning points that you have reached and how much performance each agent has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its priority and you can also set what type of inquiry it is so what kind of concern it is you can also assign a specific representative to this query so you can simply include a note generally reply

https://www.youtube.com/watch?v=zqs-hSg98Is

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send that and now i have replied to this client you can likewise delete your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable type of reaction you require to offer to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have actually general getting going with us orders and refunds information presents and discount coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see the length of time will shipment take that’s a question that is typically asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket certainly the concern is different however i’m simply selecting this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended solutions and canned kinds so you’re going to click recommended options and you can see various posts that are a pre-written answer to a customer concern and you can simply place that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is a very easy formula for your representatives to follow so they can easily respond to e-mails so another terrific feature that freshdesk actually offers is creating groups so if you click groups in the admin area you can produce various groups for different purposes so if a ticket and a concern is related to billing you can designate a group member so over here i’ve assigned myself in this group which person might define their role and make them the leader of this kind of billing ticket besides that you can likewise assign different in the group section you can also assign different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have elevated a particular situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll capture you people in the next video Does Freshdesk Have Asset Management

https://www.youtube.com/watch?v=mV0HJR8nodA