Docs Freshdesk – Delight your customers

So we are talking about…Docs Freshdesk…you can utilize freshdesk for client service so let’s get going first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you sign up you’re gon na begin which will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can verify your e-mail and below that you can see you can include your language whatever kind of language you desire on your website alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be contacted through phone email social media chat or types and below that you can include your client support email so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a great trend and below that you have your client satisfaction and you can see the percentage of unfavorable responses or favorable reactions even neutral responses and the overall reactions that you have received on the right side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na add it over here and it’s gon na provide you a good little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up listed below that you have your basic contact and companies so you can view those whichever manner in which you have called people you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them listed below that you have your options tab so your service tab is a general kind of info tab which enables you to view your email marketing your legal requirements

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your service associated statements so if there is something that is sort of various you will discover it in your solutions tab and listed below the solutions tab you have your reports and analytics reports are the basic general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise see your ticket volume patterns so you can Docs Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative efficiency assistance operation and your general account settings over here you can view the progress or the information of a particular staff member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what kind of development you have made what turning points that you have actually reached and just how much efficiency each representative has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can change its status you can set its concern and you can likewise set what type of question it is so what kind of concern it is you can likewise designate a specific agent to this inquiry so you can simply include a note generally respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have replied to this client you can likewise erase your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable kind of response you need to provide to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have basic starting with us orders and refunds details gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see how long will delivery take that’s a question that is typically asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample just choose this ticket obviously the question is various but i’m simply choosing this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended options and canned types so you’re going to click suggested options and you can see various articles that are a pre-written answer to a client question and you can just insert that pre-written details into your reaction and send it without needing to

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retype the exact same sort of responses again and again so this is a really simple formula for your agents to follow so they can easily respond to emails so another terrific feature that freshdesk really offers is creating groups so if you click groups in the admin section you can create different groups for different functions so if an issue and a ticket is connected to billing you can assign a group member so over here i’ve assigned myself in this group and that individual could specify their function and make them the leader of this sort of billing ticket other than that you can also appoint different in the group section you can also assign various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have elevated a specific scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll capture you men in the next video Docs Freshdesk