Dns Records Not Setup Correctly Freshdesk – Delight your customers

So we are talking about…Dns Records Not Setup Correctly Freshdesk…you can utilize freshdesk for customer service so let’s begin first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na begin and that will pack your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can confirm your email and listed below that you can see you can include your language whatever type of language you desire on your site change the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be called through phone e-mail social media chat or kinds and below that you can add your client support email so if somebody is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out much better or even worse it’s going to show you a good trend and listed below that you have your consumer satisfaction and you can see the percentage of unfavorable actions or favorable actions even neutral responses and the overall reactions that you have actually gotten on the best side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na provide you a good little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and companies so you can view those whichever manner in which you have actually gotten in touch with people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your service tab is a basic type of info tab which permits you to see your e-mail marketing your legal requirements

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your service related announcements so if there is something that is sort of various you will discover it in your solutions tab and below the options tab you have your reports and analytics reports are the basic general introduction of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Dns Records Not Setup Correctly Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold or two what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your basic account settings over here you can see the progress or the information of a certain employee or a group member and below that you can see your various channels of communication you can also see your workflow and what sort of development you have actually made what milestones that you have reached and how much efficiency each representative has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its concern and you can likewise set what sort of question it is so what type of concern it is you can also appoint a specific agent to this question so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have replied to this customer you can also erase your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable kind of reaction you need to give to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually general getting started with us refunds and orders information gifts and coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see the length of time will shipment take that’s a question that is frequently asked you can simply release this draft and after that go back to ticketing i’m simply gon na as a sample just choose this ticket certainly the question is different but i’m just picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended options and canned forms so you’re going to click suggested solutions and you can see different articles that are a pre-written answer to a client question and you can just insert that pre-written information into your action and send it without needing to

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retype the same kind of responses again and again so this is an extremely simple formula for your representatives to follow so they can easily respond to e-mails so another fantastic feature that freshdesk really offers is developing groups so if you click groups in the admin area you can produce different groups for different functions so if a ticket and a problem is related to billing you can designate a group member so over here i’ve designated myself in this group and that person could define their role and make them the leader of this kind of billing ticket aside from that you can likewise designate various in the group section you can also appoint various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have elevated a specific circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll capture you men in the next video Dns Records Not Setup Correctly Freshdesk