Diziana Freshdesk Themes – Delight your customers

So we are talking about…Diziana Freshdesk Themes…you can use freshdesk for customer service so let’s begin first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you register you’re gon na get started which will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can validate your e-mail and below that you can see you can include your language whatever kind of language you desire on your site change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be contacted via phone email social networks chat or types and listed below that you can include your client assistance email so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a good trend and listed below that you have your customer fulfillment and you can see the portion of unfavorable responses or favorable actions even neutral responses and the total actions that you have received on the right side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a nice little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive listed below that you have your basic contact and companies so you can view those whichever way that you have gotten in touch with people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your services tab so your solution tab is a general type of details tab which allows you to view your email marketing your legal requirements

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your service related statements so if there is something that is type of miscellaneous you will find it in your services tab and listed below the solutions tab you have your reports and analytics reports are the basic general overview of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume patterns so you can Diziana Freshdesk Themes

see on the right side you have your today’s ticket inside so how many tickets you may have sold or so what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent productivity support operation and your general account settings over here you can view the progress or the information of a particular staff member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what sort of progress you have made what milestones that you have reached and just how much productivity each representative has you can see that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its concern and you can also set what kind of query it is so what type of question it is you can also designate a specific agent to this inquiry so you can just include a note generally respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m just going to send that and now i have actually responded to this client you can also delete your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar sort of action you need to offer to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the categories you have basic getting started with us refunds and orders details presents and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see how long will shipment take that’s a concern that is typically asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample simply choose this ticket undoubtedly the concern is different but i’m just selecting this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see suggested options and canned forms so you’re going to click suggested solutions and you can see different articles that are a pre-written answer to a client question and you can just place that pre-written information into your response and send it without needing to

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retype the exact same kind of responses again and again so this is a very simple formula for your agents to follow so they can easily respond to emails so another great feature that freshdesk truly provides is developing groups so if you click on groups in the admin area you can create various groups for various functions so if a ticket and an issue is associated with billing you can appoint a group member so over here i have actually designated myself in this group and that individual could specify their function and make them the leader of this kind of billing ticket aside from that you can also appoint different in the group section you can also assign different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have raised a particular situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and practical and i’ll catch you people in the next video Diziana Freshdesk Themes